Summary
Overview
Work History
Skills
Accomplishments
Certification
Timeline
background-images

Maureen Okeefe

Toms River,NJ

Summary

Dynamic and dedicated professional with a proven track record at H&R Block, excelling in customer service and problem-solving. Known for fostering teamwork and collaboration, I effectively resolved inquiries and enhanced client satisfaction. Skilled in multitasking and maintaining organization, I am committed to delivering exceptional service in fast-paced environments.

Overview

27
27
years of professional experience
1
1
Certification

Work History

H&RBLOCK

Receptionist
01.2022 - 05.2022
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.

Brick Municipal

Receptionist
09.2013 - 03.2021

Received in comming calls and deveryed to multiple departments… Assisted in any and all duties requested from Administrative Office/Mayor

Customer Service Representative

Public Storage in
07.1995 - 09.2013
  • Resolved customer inquiries efficiently through active listening and problem-solving techniques.
  • Managed rental agreements and payment processing using proprietary software systems.
  • Provided product knowledge to customers, enhancing service experiences and driving satisfaction.
  • Assisted in maintaining facility cleanliness and organization, ensuring safe environments for clients.
  • Trained new staff on customer service protocols and company policies for consistent service delivery.
  • Trained staff on operating procedures and company services.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking
  • Excellent communication
  • Problem resolution
  • Verbal communication

Accomplishments

Secret mystery callers…. Report was always in excellent status…. Became retail Property Mgr in less than 6 months.. Received many handwritten thank yous and appreciated me as the receptionist I always listened and direct residents where they needed to be .. I always had hands on with extra work from Administration Dept…. H&RBLOCK scheduled appts and confirmed appts.. received pymts…filed end of day paperwork… Came in on my day off if needed

Certification

Secret mystery callers…. My 6 month reviews…. Performed by Regional Mgr… Excellent Ratings…

Timeline

H&RBLOCK

Receptionist
01.2022 - 05.2022

Brick Municipal

Receptionist
09.2013 - 03.2021

Customer Service Representative

Public Storage in
07.1995 - 09.2013
Maureen Okeefe