MAUREEN OZUZU
Summary
A detail- oriented and meticulous Project Manager with 15+ years of experience in operations management, business development and Market research. Skilled in industry analysis, product management and project coordination. A proactive leader and effective communicator, adept at cultivating collaborative and high-performing team cultures, improve efficiencies and increase revenues.
Overview
5
5
years of professional experience
Work History
Business Project Manager
CorePlex Networks
11.2022 - 08.2024
- Drive Resource allocation, maintain project schedules, manage change, address operational issues and proffer support to team members in resolving challenges promptly
- Employ Daily Management practices using appropriate digital software to ensure compliance with project objectives
- Performed continuous monitoring of deliverables by conducting regular inspections, ensuring compliance to standards, ensuring adherence to scope, time and budget
- Sourcing for incremental business opportunities using various business lead generation techniques which eventually will lead to incremental profitability for the company
- Delivered projects under tight deadlines by effectively prioritizing tasks and delegating responsibilities among team members.
- Implemented change management strategies, minimizing disruptions to ongoing operations while maintaining productivity levels.
- Managed cross-functional teams for successful completion of complex business projects on time and within budget.
- Monitored project progress, identified risks and took corrective action as needed.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Reported regularly to managers on project budget, progress, and technical problems.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Maintained open communication by presenting regular updates on project status to customers.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
-
Operations Project Coordinator
Next Level Logistics
02.2021 - 10.2022
- Implemented the use of analytic and process monitoring tools to analyze logistics performance, taking corrective action and making timely informed decisions.
- Prepared weekly, monthly and quarterly management reports, detailing our progress tracking with respect to overall corporate objectives
- Coordinated with management and our primary service provider to ensure safe and on-time transport of goods at stipulated times
- Continuous process review and improvement strategies through effective risk management policy, mitigating obstacles to efficient service delivery to our principal supplier
- Evaluating needs of the logistics team to ensuring these needs are carefully reviewed and met, thus fostering smooth transportation of products at defined timelines
- Facilitated knowledge sharing sessions to disseminate best practices across multiple teams, leading to improved overall performance in operations projects.
- Implemented process improvements that led to increased productivity and reduced costs in operations projects.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Enhanced team collaboration through regular communication, status updates, and goal setting.
- Maintained database and spreadsheets with accurate inventory and status.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Monitored project progress, identified risks and took corrective action as needed.
Branch Program Manager
Zenith Bank Plc
06.2019 - 12.2020
- Directed all aspects of Branch operations, customer service, Human Resources, Administration, Sales and Marketing
- Supported the implementation of new management software from Phoenix Base to Oracle Base to facilitate a more robust customer experience for our massive clientele base
- Developed forecasts, financial objectives and business plans in order to identify potential areas for market growth
- Met business goals and metrics by increasing branch profitability by over 60% of set key performance indices
- Coaching, mentoring and setting key performance indices for staff's continuous assessment, identifying knowledge gaps and offering managerial assistance to mitigate and close such gaps
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
Education
Certificate in Project Management -
Project Management Institute
01.2023
Master in Business Administration -
Pan Atlantic University
01.2007
Bachelors in Food Technology -
Federal University of Technology
01.2002
Skills
- Business Development
- Project Coordination
- Operations Management
- Customer service
- Market Research
- Industry Analysis
- Product Development
- Interpersonal communication
- Sales and inventory management
- Interpersonal negotiations and strategy
- Project tracking
- Stakeholder Communications
- Coaching and Mentoring
Associations
- PMI Institute, Newton Square, PA, USA
- Lagos Business School, Pan African University, Alumnus
- Chartered Institute of Bankers of Nigeria, Student Member
- Serra International Club, Past President, Maryland Chapter
Freelanceprojectsexecuted
09/01/20 - 12/31/20, Launch of a N300m ultra-modern hospital project in Lagos Nigeria, aimed at catering to over 200 patients weekly., Analysis of the comparative advantage of Nestle Nigeria Plc over competitors, recommending ways it could remain a leader in the conglomerate industry., Qualitative and quantitative analysis of the viability of a self-service laundry in a community.
Timeline
Business Project Manager
CorePlex Networks
11.2022 - 08.2024
Operations Project Coordinator
Next Level Logistics
02.2021 - 10.2022
Branch Program Manager
Zenith Bank Plc
06.2019 - 12.2020
Master in Business Administration -
Pan Atlantic University
Bachelors in Food Technology -
Federal University of Technology
Certificate in Project Management -
Project Management Institute
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