Hi, I’m
Maureen Phillips
Villa Park
Summary
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Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
25
years of professional experience
Work History
Kings Fish House
Server
08.2019 - Current
Job overview
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely service to enhance guest satisfaction.
- Trained new servers on menu knowledge and service protocols, fostering team development.
- Resolved customer complaints promptly, ensuring positive dining experiences and repeat business.
- Maintained cleanliness and organization of dining area, adhering to health regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Colleary's Bistro & Bakery
Restaurant Manager
01.2000 - 08.2019
Job overview
- Oversaw daily restaurant operations, ensuring exceptional customer service and operational efficiency.
- Trained and mentored staff to enhance team performance and maintain high service standards.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Developed and enforced standard operating procedures to improve workflow consistency and safety compliance.
- Analyzed financial reports to identify cost-saving opportunities and increase profitability margins.
- Resolved customer complaints efficiently, enhancing overall guest satisfaction and loyalty.
- Conducted regular performance evaluations, fostering professional growth among team members through constructive feedback.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
Education
University High SchoolIrvine, CA
Saddleback CollegeMission Viejo, CA
No Degree from Early Childhood Care And Education
Skills
- Dedicated work ethic
- High-quality client service
- Cash flow oversight
- Customer interaction
- Hospitality management skills
- Strong information recall
- Attention to detail in order processing
- Consistent professional demeanor
- Timely service prioritization
- Collaborative teamwork
Timeline
Server
Kings Fish House
08.2019 - Current
Restaurant Manager
Colleary's Bistro & Bakery
01.2000 - 08.2019
University High School
Saddleback College
No Degree from Early Childhood Care And Education
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