Maureen Reilly
Brick,NJ
Summary
Dedicated Housekeeper experienced in basic housekeeping duties, including changing sheets and towels, restocking supplies, vacuuming and dusting. Supports facility operations by cleaning units with professional products and maintaining quality standards. Demonstrates strong commitment to providing best possible experience for guests. Well-organized Housekeeper possessing excellent time management and cleaning skills. Trustworthy professional openly accepts direction and follows through. Demonstrates in-depth knowledge of cleaning equipment operations. Detail-oriented Housekeeper well-known for thorough and detailed cleaning services. Reliable and quick-paced worker with excellent attention to detail. Offering strong record of industry performance rooted in integrity and hard work. Seasoned Floor Supervisor successful at leading, motivating and developing teams of up to 10 employees devoted to Specail Handling. Top-notch skills include leadership, decision-making and time management built over 2 years in program. Looking to take on a new long-term position with growth potential.
Overview
38
38
years of professional experience
1
1
Certification
Work History
House Cleaner
Myself
Ship Bottom, NJ
05.2000 - Current
- Marketed cleaning services to grow customer base, offering client referral discounts, coupons and holiday promotions.
- Used natural cleaning products where possible and followed product recommendations to maintain client safety.
- Laundered sheets and other bedding, made beds and fluffed pillows.
- Used proper chemicals and cleaning materials to optimal dilution and cleaned specific surfaces followed client requests.
- Coordinated home cleaning schedule based on client availability and realistic time constraints.
- Operated in-house and portable vacuums to remove dust and debris from hardwood floors, carpets and upholstery.
- Organized, cleaned and sanitized kitchens, bedrooms, living rooms and bathrooms to tidy and eliminate daily germs.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
Project Coordinator
L-3 Communication
Bristol, PA
06.1991 - 05.2000
- Assessed, monitored and reported on work progression.
- Collaborated with internal teams to develop project solutions resulting in on-time execution.
- Assisted project manager in drafting schedules and related documentation.
- Liaised between departments, vendors and clients to monitor project expenses.
- Coordinated with department leads to identify and outline solutions to client-specified challenges.
- Produced status reports for customers and senior management.
- Liaised with project managers to evaluate project scope and define milestones and deadlines.
- Served as point-of-contact to support order management, testing and reporting.
- Created and maintained project documentation to drive transparency with stakeholders.
- Managed portfolio of projects to drive on-time deliverables within scope and budget.
- Troubleshot and resolved non-technical issues using support documentation and training.
- Increased product knowledge by staying up to date on product offerings, features and functionality.
Floor Supervisor
Mail Advertising
Colmar, PA
09.1985 - 06.1991
- Addressed employee issues and conflicts to provide input, feedback and coaching.
- Delegated tasks appropriate to individual employees to provide development opportunities.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Managed inventory and stock levels in coordination with purchasing and receiving department.
- Maintained high merchandising standards by building attractive displays and monitoring inventory levels.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Raised profits by setting ambitious sales goals for employees, encouraging sales staff, prioritizing customer service and resolving customer issues.
- Oversaw weekly team schedule for 10 personnel.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
Education
Associate of Arts - Silversmithing
Bucks County Community College
Newtown, PA06.1985
High School Diploma -
Lansdale Catholic High School
Lansdale, PA06.1981
Skills
- Floor waxing
- Furniture dusting
- Linen care
- Quality assurance controls
- Buffing and waxing
- Surface sanitation
- Guest amenity replenishment
- Physically strong
- Caring for fine china
- Natural cleaning products
- Able to lift 40 lbs
Accomplishments
- Promoted to Team Leader after 6 months of employment.
- Successfully ran a commercial cleaning business for 30 years.
- Consistently maintained high customer satisfaction ratings.
- Created highly effective new program that significantly impacted efficiency and improved operations.
Certification
- Association for Project Management (APM)
- ISO, L3 - 1999
Timeline
House Cleaner
Myself
05.2000 - Current
Project Coordinator
L-3 Communication
06.1991 - 05.2000
Floor Supervisor
Mail Advertising
09.1985 - 06.1991
Associate of Arts - Silversmithing
Bucks County Community College
High School Diploma -
Lansdale Catholic High School