Maureen Reynolds
Modesto,CA
Summary
Dependable Patient Advocate serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
23
23
years of professional experience
Work History
Care Provider
Independent Contractor
11.2008 - Current
- Provide personal care for seniors
- Provided ADL's and authorized to administer medication.
Caregiver
Comfort Keepers
01.2018 - 03.2020
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Summer Camp Counselor
Christian Beret Lodge Camp
06.2008 - 08.2008
- Assisted in preparing recreational materials and supplies for each activity.
- Worked with children of varying age, interest, skill, and developmental levels.
- Encouraged and promoted inclusion and diversity to foster positive and respectful camp environment and teach campers to appreciate and value differences.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Implemented positive reinforcement techniques to encourage desired behavior from campers both individually and within group settings.
Counselor
Disability Resource Agency for Independent Living
09.2004 - 06.2006
- Explained and directed clients to available community resources
- Assisted with fundraising by planning, outreach to businesses for charitable contributions, recruit for help with server for the events and secure food vendors.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and self sufficiency.
Social Worker Intern
Telecare Corporation
01.2001 - 04.2002
- Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
- Conducted thorough assessments of client needs, effectively identifying resources and interventions necessary for optimal support.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Improved family dynamics through mediation and conflict resolution techniques during home visits and meetings.
- Monitored clients' progress to adjust treatment plans accordingly.
- Documented client progress and activities in accordance with agency policies and procedures.
- Coordinated discharge planning processes for clients transitioning out of institutional settings, ensuring a smooth reintegration into the community.
Social Worker Intern
Telecare Corporation
09.2003 - 05.2004
- Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
- Conducted thorough assessments of client needs, effectively identifying resources and interventions necessary for optimal support.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
- Improved family dynamics through mediation and conflict resolution techniques during home visits and meetings.
- Monitored clients' progress to adjust treatment plans accordingly.
- Documented client progress and activities in accordance with agency policies and procedures.
- Coordinated discharge planning processes for clients transitioning out of institutional settings, ensuring a smooth reintegration into the community.
Education
Bachelor of Arts - Sociology
CSU-Stanislaus
MSW -
CSU-Stanislaus
Skills
- Case Management
- Directed home placement and conducted home visits
- Assisted counselors with psychosocial assessments, group and individual psychotherapy, referral, and discharge planning to patients
- Managed case files ensuring all documentation is accurate and maintain confidentiality
- Provided advocacy, intervention and support to families and consumers
- Provided housing assistance to people with disabilities
- Trained in and provided ombudsman services by ensuring all law are upheld to benefit of consumers
- Chronic Disease Management
- Direct Patient Care
- HIPAA Compliance
Timeline
Caregiver
Comfort Keepers
01.2018 - 03.2020
Care Provider
Independent Contractor
11.2008 - Current
Summer Camp Counselor
Christian Beret Lodge Camp
06.2008 - 08.2008
Counselor
Disability Resource Agency for Independent Living
09.2004 - 06.2006
Social Worker Intern
Telecare Corporation
09.2003 - 05.2004
Social Worker Intern
Telecare Corporation
01.2001 - 04.2002
Bachelor of Arts - Sociology
CSU-Stanislaus
MSW -
CSU-Stanislaus