Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maureen Rhines

Sacramento,CA

Summary

Assertive professional with proven track record of exceptional customer service and decision making skills. Adpet at managing and breaking down large volumes of information with special focus on identification and implementation of process improvement. Offering key strengths in strategic planning on optimizing workflow....blah blah blah. Ability to effectively communicate bew policies and procedures to implement /optimise business and success in redundancy etc. Strong work ethic, great initiative. I fucjing hate writing summaries.

Overview

16
16
years of professional experience

Work History

Crew Team Member

Center For Employment Opportunities
Sacramento, CA
05.2025 - Current
  • Work collaboratively with crew members to complete assigned routes efficiently and on schedule
  • Maintain consistent attendance, punctuality, and a strong work ethic as part of CEO's transitional employment initiative
  • Engage in regular feedback sessions and coaching to support long-term carreer goals while awaiting internship opportunities

Backlog Remediation Data Analyst

Ausralia Gas and Lighting
Melbourne, AUS
02.2015 - 03.2017
  • Handpicked as 1 of 15 employees to make a specialised team for regional company of 3900+ employees
  • Investigated data anomalies, inconsistencies, and transaction errors affecting customer records and to prevent Ombudsman consequences
  • Assisted in the development and documentation of business rules and process improvements to prevent backlog recurrence
  • Provided actionable insights and regular updates to present to executive level management on remediation progress and risk areas
  • Executed testing strategies for technical team to improve systems, databases, and processing techniques
  • Directed specialised team in continuous reporting under strict deadlines to ensure accurate information was recorded and maintained

Service Order Support

Australia Gas and Lighting
Melbourne , AUS
09.2012 - 01.2015
  • Monitored and prioritized service oder queues and resolved exceptions to ensure tasks were completed within regulatory timelines
  • Assisted in idenifying process innefiencies and contributed to continuous process improvement initiatives
  • Provided high-level customer service support through clear communication and a solution based approach
  • Entered and maintained accurate service order data in enterprise systems such as SAP and CRM platforms

Worker's Compensation Claims Assistant

Kemper Employers Claims Services
Rancho Cordova, CA
05.2009 - 12.2010
  • Processed incoming mail, medical reports, and legal documents, ensuring timely entry and routing in claims management systems
  • Prepared routine correspondence, including benefit letters and status updates, ensuring compliance with state regulations
  • Monitored file activity to track deadlines and assist with follow up tasks
  • Issued compensation payments on a diary schedule

Education

Sacramento City College
Sacramento, CA
05-2009

Skills

  • Typing 50 WPM
  • Back Office Administration
  • Workflow Coordination
  • Conflict Resolution
  • Team Management
  • Learning and Developement

Timeline

Crew Team Member

Center For Employment Opportunities
05.2025 - Current

Backlog Remediation Data Analyst

Ausralia Gas and Lighting
02.2015 - 03.2017

Service Order Support

Australia Gas and Lighting
09.2012 - 01.2015

Worker's Compensation Claims Assistant

Kemper Employers Claims Services
05.2009 - 12.2010

Sacramento City College

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Maureen Rhines