Maureen Schmidt
Avon,NY
Summary
Experienced Office Manager providing detailed documentation, reporting and data tracking. Talent for handling various administrative needs and activities. History of elevating customer experiences, improving operations and increasing service quality and performance. Customer-focused professional with successful 30-year career in public sector.
Overview
21
21
years of professional experience
Work History
State Coordinator
AARP Foundation
Rochester, NY
01.2016 - 03.2021
- Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
- Gathered and organized materials to support operations.
- Coached employees through day-to-day work and complex problems.
- Aided colleagues, managers and customers through regular communication and assistance.
- Entered data, generated reports and produced tracking documents.
- Maintained master schedule and set up appointments.
- Oversaw technical, operational, clerical and customer service support activities.
- Drove workflow improvements by streamlining processes.
Administrative Assistant
Borrelli Travel
Rochester, NY
05.2004 - 02.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Handled client correspondence and tracked records to foster office efficiency.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Coached new employees on administrative procedures, company policies and performance standards.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Managed Access databases converting complex data into easy-to-interpret data.
- Created detailed expense reports and requests for capital expenditures.
- Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Administration Assistant
XLNT Mold Co.
Rochester, NY
03.1997 - 10.2003
- Recorded expenses and maintained accounting records.
- Worked with supervisors and management to maintain status reports and update information for client projects.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Prepared weekly employee work schedules for team members.
- Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
- Managed accounts payable and receivable for office grossing $900,000 per year.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Handled client correspondence and tracked records to foster office efficiency.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Managed Access databases converting complex data into easy-to-interpret data.
- Created detailed expense reports and requests for capital expenditures.
- Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
Education
Associate of Applied Science - Accounting And Business Management
Monroe Community College
Rochester, NYSkills
- Professional Networking
- Managing Operations and Efficiency
- Office Support
- Budget Planning
- Financial Management
- Customer Service
- Scheduling and Coordinating
- Writing Requirements
- Data Communications
- Managing Assets
- Staff Management
- Office Management
- Administration and Reporting
- P&L Management
- Project Coordination
- MS Office
- Database Management
- Weekly Payroll
- Human Resources Department Processes
- Purchase Orders
- Payment Collection
- Field Trip Chaperoning
- Account Reconciliation
- Workflow Processes
- Operating Budget
- Service Quality
Timeline
State Coordinator
AARP Foundation
01.2016 - 03.2021
Administrative Assistant
Borrelli Travel
05.2004 - 02.2013
Administration Assistant
XLNT Mold Co.
03.1997 - 10.2003
Associate of Applied Science - Accounting And Business Management
Monroe Community College
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