Maureen Swift
Uncasville
Summary
Customer-focused Radiologic Technologist with 5 1/2 years of experience in a level one trauma hospital as well as in an urgent care setting. Adept in producing accurate diagnostic images while comforting patients and providing clinical directives to staff. Demonstrated talents in obtaining quality radiographic images and direct clinical care for patients with success in guiding teams and strengthening relationships with patients.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Diagnostic Radiologic Technologist
Baystate Medical Center
01.2024 - Current
- Achieved high levels of patient satisfaction through compassionate care and timely completion of imaging studies.
- Reduced patient wait times by efficiently managing daily schedules and prioritizing urgent cases and exams
- Captured images using mobile equipment in operating rooms, emergency rooms, and patients' bedsides and outpatient all during the same day
- Implemented process improvements that led to a reduction in repeat examinations due to technical errors or suboptimal image quality.
- Provided compassionate care during procedures by establishing rapport with patients, addressing concerns, and explaining processes clearly.
- Increased department efficiency by effectively prioritizing and managing multiple tasks simultaneously, such as scheduling appointments, preparing patients, and processing images.
- Processed, labeled, and organized diagnostic images to match with patient records.
- Contributed to a positive work environment by offering support and assistance to colleagues when needed, fostering teamwork and collaboration as a travel technologsit as my role was meant for this purpose.
Radiologic Technologist
GoHealth Urgent Care
07.2019 - Current
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
- Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.
- Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Scheduled appointments and registered patients.
- Gathered forms and copied as well as entered insurance cards to collect patient information for billing and insurance filing.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Called and faxed pharmacies to submit prescriptions and refills.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Drew blood from veins by vacuum tube, syringe or butterfly venipuncture methods.
- Logged patient information and recorded results into system using Epic.
- Administered and interpreted COVID-19 symptom tests, including infrared temperature scans, oral thermometers, blood samples and surveys.
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks for COVID-19.
Sales And Support Manager
Victoria's Secret
10.2016 - Current
- Coached employees in successful selling methods and encouraged cross-selling additional products and services.
- Enhanced employee moral with experienced, productive and positive leadership skills.
- Proactively and professionally solved complex problems that impacted the direction of the business.
- Managed payroll and scheduling duties
- Organized and prepared team leadership as well as team building meetings.
- Delivered business results and analysis reports for district and regional conference calls.
Radiologic Technologist
Yale New Haven Hospital
08.2019 - 01.2024
- Minimized patients' exposure to radiation during x-ray imaging through application of shielding techniques and careful positioning of patients, equipment and restrictive devices.
- Facilitated positive care experience for patients, establishing rapport and applying interpersonal skills to reduce anxiety and promote cooperation.
- Operated Fuji and Carestream radiologic equipment to produce diagnostic images and films for Radiologists and Providers across the organization in the Emergency Room and on all ICU floors of the hospital.
- Processed, labeled and organized diagnostic images to match with patient records.
- Educated patients on procedure details, provided instructions and answered questions to minimize anxiety and improve cooperation.
- Captured images using mobile equipment in operating rooms, emergency rooms and patients' bedsides.
- Reviewed physicians' orders to determine medical imaging needs and operated radiologic equipment to capture, develop and produce diagnostic images.
Customer Sales Leader
Bath and Body Works
09.2009 - 10.2017
- Responsible for leading and motivating staff on a daily basis in a business and professional setting.
- Deliver excellent, first name basis, customer service to create and keep loyal customers.
- Manage and control payroll in order to evenly and correctly distribute and maintain.
- Assist in hiring and interviewing new team members.
- Organize, file, audit, and mail out important documents.
- Participated in conference calls and business evaluation discussions.
Operations Manager
Ulta Beauty Inc.
07.2015 - 07.2016
- Directed day-to-day operations focused on attainment of key business metrics, focusing on continuous improvement initiatives.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Maintained payroll information by calculating, collecting and entering data.
- Coached and monitored employees to set productive goals and align operational practices while meeting and exceeding sales quotas.
Pharmacy Clerk
Oakland Drugs
01.2007 - 01.2009
- Was trusted with opening and closing procedures of the business.
- Assisted other pharmacy staff with drug inventory, purchasing, and receiving.
- Receptively answered customer questions and helped locate desired items in the pharmacy.
- Assisted the pharmacist with filling prescriptions for customers daily.
Education
Associate of Science - General Studies in Science
Three Rivers Community College
Norwich, CT2016
Radiography
Gateway Community College
New Haven, CT05.2019
Skills
- Customer service
- Diagnostic Imaging skills
- Mentoring and coaching
- Excellent verbal/written communication
- Recruiting and hiring
- Team oversight
- Order processing
- Profit and loss understanding
- Simple Dressings
- Medical Billing and Coding
- Venipuncture
- Equipment Maintenance
- Direct Patient Care
- Patient shielding techniques
- Records management
Certification
American Registry of Radiologic Technologists (ARRT) certified. Valid through 02/2025
State of Connecticut Radiographer license
State of Massachusetts Radiographer license
Timeline
Diagnostic Radiologic Technologist
Baystate Medical Center
01.2024 - Current
Radiologic Technologist
Yale New Haven Hospital
08.2019 - 01.2024
Radiologic Technologist
GoHealth Urgent Care
07.2019 - Current
Sales And Support Manager
Victoria's Secret
10.2016 - Current
Operations Manager
Ulta Beauty Inc.
07.2015 - 07.2016
Customer Sales Leader
Bath and Body Works
09.2009 - 10.2017
Pharmacy Clerk
Oakland Drugs
01.2007 - 01.2009
American Registry of Radiologic Technologists (ARRT) certified. Valid through 02/2025
State of Connecticut Radiographer license
State of Massachusetts Radiographer license
Associate of Science - General Studies in Science
Three Rivers Community College
Radiography
Gateway Community College
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