Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

MAUREEN SIMPSON CRAMER

THE WOODLANDS

Summary

Extensive medical background in patient and family care, emphasizing effective communication and organizational skills. Proven ability to thrive in fast-paced environments, demonstrating strong office and phone skills. Experience spans both office and hospital settings, ensuring comprehensive understanding of healthcare operations.

Overview

39
39
years of professional experience

Work History

Activities Assistant

FORUM FIVE STAR
THE WOODLANDS
06.2018 - Current
  • Assisted in planning and organizing recreational activities for residents.
  • Engaged residents in daily activities to promote social interaction.
  • Facilitated communication between residents and management regarding activity preferences.
  • Collaborated with staff to ensure safe environments during events.
  • Facilitated group activities such as bingo, arts and crafts, cooking classes.
  • Provided emotional support when necessary during recreational activities.

Medical Billing Administrator

MSC MEDICAL BILLING
THE WOODLANDS
11.2011 - 07.2025
  • Processed medical claims using advanced billing software and systems.
  • Maintained patient records and ensured data accuracy for billing purposes.
  • Reviewed insurance policies to determine correct billing procedures.
  • Communicated with healthcare providers to clarify billing discrepancies.
  • Trained new staff on billing guidelines and software usage.
  • Coordinated with insurance companies to resolve payment issues.
  • Audited financial reports to ensure compliance with regulations and standards.
  • Resolved billing disputes with insurance companies in a timely manner.
  • Performed periodic audits of coding accuracy according to established protocols.
  • Provided customer service support to patients regarding their medical bills or payment options.
  • Preparation of monthly financial reports related to billing activities.
  • Initiated contact with clients and patients via phone or mail concerning unpaid balances due on account statements.
  • Responded promptly to inquiries from insurance providers regarding claim status or discrepancies.
  • Identified areas of improvement within the existing billing system
  • Ensured compliance with HIPAA regulations related to patient privacy rights.
  • Maintained accurate accounts receivable records and updated patient files accordingly.
  • Analyzed trends in claim processing times and worked closely with staff members to reduce delays.
  • Monitored changes in government regulations affecting healthcare reimbursement practices.
  • Generated invoices for services rendered based on predetermined fee schedules.
  • Evaluated employee performance relative to billing goals set by management team.

Office Manager

DR. LOUISE BETHEA
The Woodlands
06.1998 - 02.2008
  • Managed office scheduling for Radiology and Labs.
  • Assisted in scheduling appointments and maintaining the calendar for the office.
  • Coordinated communication between staff, patients
  • Organized and maintained patient records and office documentation securely.
  • Conducted basic bookkeeping tasks including invoicing and payment processing.
  • Supported staff with daily administrative tasks to enhance workflow efficiency.
  • Handled incoming calls and responded to inquiries with professionalism and accuracy.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Supervised staff members, organized schedules and delegated tasks.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Managed office budget to handle inventory, postage and vendor services.
  • Coded and entered daily invoices with in-house accounting software.
  • Provided training to new hires on office policies and procedures.
  • Provided administrative support to management team including preparing reports and presentations.
  • Ensured compliance with applicable laws regarding employment practices.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Maintained confidential records relating to personnel matters.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Resolved customer complaints or answered customers' questions.
  • Guided employees in handling difficult or complex problems.
  • Discussed job performance problems with employees, identifying causes and issues to find solutions.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.

UNIT SECRETARY

HOUSTON NW MEDICAL CENTER
Houston
06.1986 - 06.1991
  • Coordinated communication between medical staff and patients effectively.
  • Maintained accurate patient records and ensured data integrity.
  • Assisted in processing medical documents and insurance claims promptly.
  • Supported nursing staff by preparing necessary materials for patient care.
  • Handled incoming calls and directed inquiries to appropriate departments skillfully.
  • Managed the front desk area ensuring neatness at all times.
  • Greeted visitors and patients in a courteous and friendly manner.
  • Answered telephone calls promptly and directed them to appropriate personnel or departments.
  • Answered phone calls to provide assistance, information, and medical personnel access.
  • Managed unit call reception and routed calls to correct department.
  • Provided patient information to facilitate timely admissions and discharges.
  • Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
  • Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
  • Retrieved physicians' paperwork, including lab test requests.
  • Scheduled diagnostic tests and procedures for patients according to established protocols.
  • Communicated with management to facilitate efficient unit operation.

Education

CMC - MEDICAL CODING

PRACTICE MANAGEMENT INS
Houston, TX
06-2008

High School Diploma -

COMSEQUE SR HIGH
Port Jefferson, NY
06-1976

Skills

  • Medical coding
  • Claims processing
  • Billing software
  • Insurance verification
  • HIPAA compliance
  • Patient communication
  • Problem solving
  • Attention to detail
  • Time management
  • Customer service
  • Staff training
  • Continuous learning mindset
  • Electronic health records management
  • Medicare and medicaid regulations
  • Medical office software proficiency
  • Medical coding expertise
  • Payment posting
  • ICD-10 knowledge
  • Healthcare reimbursement
  • CPT coding
  • Electronic claims
  • Multitasking and organization
  • Records maintenance
  • Records management
  • Medisoft
  • Insurance collections
  • ICD-10 proficiency
  • Billing and collection procedures
  • Medical terminology
  • CPT knowledge
  • Information requests
  • Data entry

References

References available upon request.

Timeline

Activities Assistant

FORUM FIVE STAR
06.2018 - Current

Medical Billing Administrator

MSC MEDICAL BILLING
11.2011 - 07.2025

Office Manager

DR. LOUISE BETHEA
06.1998 - 02.2008

UNIT SECRETARY

HOUSTON NW MEDICAL CENTER
06.1986 - 06.1991

CMC - MEDICAL CODING

PRACTICE MANAGEMENT INS

High School Diploma -

COMSEQUE SR HIGH

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