Maureen Skora

• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Developed and implemented strategies to increase customer satisfaction and engagement.
• Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

• Answered customer questions about hours, seating, and menu information.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
• Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

All associate duties for Misses, Men's and Junior Departments including zoning department by tidying racks, move merchandise to proper areas within the department; work fitting room; assist customers both in store and on phone

4-16/10-16 service businesses that carry Hallmark products. Handled 2

Walgreens, 1 Kohl's and 1 Michael's by keeping cards, gift wrap/bows and seasonal gifts filled and current through handling shipments

10-16/11/16 service store including opening the store; verifying register drawers and money on hand; ring up orders; assist customers; prepare sales sheet hourly through register tally; perform on-line orders through BOPUS program; display backstock