MAUREEN STANTON
Tewksbury,MA
Summary
Highly organized professional with extensive experience in administrative support, specializing in project coordination and client communications. Proven ability to manage complex tasks, facilitate onboarding, and maintain financial operations, ensuring operational efficiency and adherence to policies.
Overview
26
26
years of professional experience
Work History
Workflow Specialist
Winchester Hospital
2016.04 - Current
- Functions as project manager in leading efforts of both the IPA and WINPHO physician practice and their EMR vendor to prepare their EMRs to capture and report on quality measures, such as HEDIS, as well as to qualify practice for EMR incentive programs. Works directly with physicians to change clinical workflow, educating options and making recommendations for decisions.
- Make recommendations for physicians on standardization protocols such as documentation templates and EMR Alerts. Incorporates industry standards and clinical requirements of the particular specialty area into recommendations.
- Implemented the necessary requirements of the organization mandated by the payers.
- Customizes and runs training programs for physicians on EMR/HIE product optimizations, especially with regard to patient safety, physician efficiency, EMR/HIE incentive programs and federal and state regulatory requirements.
- Resolved quality reporting system issues by troubleshooting, documenting problems to vendors, and managing resolution processes with practices. Developed and implemented processes to minimize future quality reporting system issues.
- Develop and/or implement step-by-step guidelines for implementing quality initiatives within Electronic Health Records, applying knowledge of medicine, medical practice and clinical workflow. Collaborate with and provide insight into the Quality Improvement Department and WINPHO initiatives.
- Monitored regulatory changes affecting EMR data reporting, communicated changes to IPA and hospital leadership and physician practices, and coordinated with EMR vendor to address these changes.
- Maintains communication with physicians, EMR/HIE department and other Hospital leaders regarding EMR quality reporting matters of importance to our medical community. Monitors and documents system issues to support timely resolution for physician practices.
- Promoted EMR/HIE technology to enhance quality, patient safety, and workflow efficiency in physician practices, aiding IPA and WINPHO practices in overcoming technical barriers related to quality reporting.
- Develop standardized reports based on clinical knowledge and EMR abilities to meet contractual requirements, performance improvement programs and/or EMR incentive programs. Evaluate whether the EMRs are appropriate for specific reporting situations.
- Manage Physician/user expectations with regard to current technology capabilities and limitations and resource constraints.
- Collaborated with an EMR vendor to troubleshoot and resolve technical issues.
- Work closely with department Administrators and serve as a Mentor.
- As directed leads and facilitates HIE/EMR workgroups.
Senior Implementation and Support Analyst
Winchester Hospital
Woburn, Massachusetts
2016.04 - Current
- Reported to the manager for EHR/HIE activities.
- Served as main contact between application vendor and customer, translating physician needs and resolving EMR operational issues.
- Managed customer expectations for deliverables while promoting physician- and customer service-focused goals.
- Met with users to learn application needs and preferences.
- Identified network, internal, and hardware needs and issues. Coordinated installation with customers, vendors, and hospital departments to meet customer needs and support implementation success.
- Served as main contact between an application vendor and the customer, translating physician needs and resolving EMR operational issues.
- Tracked team and vendor work to keep projects on schedule.
- Managed multiple implementation priorities at once, reviewing approach and sequence to meet goals and deadlines.
- Kept the implementation team informed on open issues, expected completion dates, issue resolution, and estimated delivery dates for all requests.
- Managed multiple implementation priorities at once, reviewing the approach and sequence to meet goals and deadlines.
- Transitioned implementation projects while staying familiar with assigned work to provide continuity of coverage for EMR and HIE implementation team..
- Maintained project tools for team communication. Presented status updates and issues or concerns to the EMR/HIE leadership team.
- Troubleshot system issues and communicated problems to technical resources for correction. Followed through on issues until resolution.
- Collected feedback from team members and identified roadblocks to implementation success. Worked with team members to improve outcomes and address issues.
- Reviewed available products and suggested vendor options that best matched customer needs and required customization scope.
- Troubleshot system issues and communicated the problems to technical resources for correction. Followed through on issues until resolution.
- Helped practices implement upgrades and enhancements as available and recommended.
- Provided retraining on EMR upgrades and enhancements. Selected super-users when possible to support ongoing application success. Trained trainers to support long-term program success.
- Built strong vendor relationships to align performance with practice needs and address service gaps.
- Backed up HIE database administrator with user setup, regression testing, and interface development specifications.
- Recognized stakeholder politics during the process and understood buy-in and physician commitment as essential to project success.
- Worked with Highland Healthcare to improve EMR/HIE implementation.
- Worked with Highland Healthcare to improve EMR/HIE implementation.
Staff Assistant III
Harvard University, Statistics Department
Cambridge, MA
2000.04 - 2015.10
- Performs a variety of complex administrative/support duties to coordinate the activities and procedures of an academic/administrative Department.
- Facilitated onboarding process for faculty and staff, ensuring smooth integration into the department.
- Coordinated faculty recruitment by organizing interviews and compiling applicant materials to streamline the hiring process.
- Coordinates domestic and international travel arrangements, including booking airfare, hotel.
- Coordinate, scheduled and arranged meeting and travel calendars, including business and social events.
- Executed tasks independently while maintaining high standards of quality and efficiency.
- Supported Department Administrator and Financial Manager by managing financial operations and ensuring accuracy in reporting.
- Serves as principal source of information on established financial policies and procedures and advice.
- Manages accounting/record keeping systems and procedures and performs accounting duties to affect procedures.
- Reviewed financial data and took action based on established guidelines.
- Analyzed financial reports for compliance with established regulations and implemented corrective actions as needed.
- Managed departmental Corporate MasterCard transactions, ensuring compliance with financial policies.
Education
Business Certificate -
Burdett College
Boston1980-01
High School Diploma -
St. Mary's Annunciation High School
Cambridge, MA1978-01
Skills
- Project coordination
- Financial analysis
- Excel, PowerPoint, Word, Zoom, Arcadia, PeopleSoft, Salesforce
- Quality improvement
- Effective communication
- Team collaboration
- Stress management
- Accurate and detailed
Timeline
Workflow Specialist
Winchester Hospital
2016.04 - Current
Senior Implementation and Support Analyst
Winchester Hospital
2016.04 - Current
Staff Assistant III
Harvard University, Statistics Department
2000.04 - 2015.10
Business Certificate -
Burdett College
High School Diploma -
St. Mary's Annunciation High School