MAUREEN SYLVAIN

• Enhanced customer service satisfaction by resolving disputes, promptly maintaining open lines of communication, and ensuring high-quality service delivery.
• provide support with daily administrative tasks in a company. Typical responsibilities of a Back Office Assistant are sorting the correspondence, implementing and optimizing procedures, maintaining calendars, scheduling appointments, ordering supplies, and collaborating with other departments.
• Knowledgeable Medical Assistant with exceptional patient care, assessment, and education skills. Capable in collecting and handling samples, documenting histories, and updating charts. Team-Oriented, HIPPA compliant, and compassionate in helping patients with diverse needs.
• Established processes to ensure efficient workflow throughout the organization.
• Initiated new projects that resulted in increased productivity across all departments.
• Provided leadership during times of organizational change or crisis situations.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Trained employees on additional job positions to maintain coverage of roles.
• Oversaw daily operations, maintaining efficiency and quality standards.
• Compiled and tracked outstanding balances owed to medical facilities.
• Processed billing calls and answered questions from patients and third-party carriers.
• Corrected, completed and processed claims for multiple payer codes.
• Processed online and paper appeal submissions and refund requests.
• Assisted in reconciling deposit and patient collections.
• Handled account payments and provided information regarding outstanding balances.
• Responded to customer concerns and questions on daily basis.
• Monitored outstanding invoices and performed collections duties.
• Used data entry skills to accurately document and input statements.
• Processed payment via telephone and in person with focus on accuracy and efficiency.
• Generated financial statements and reports detailing accounts receivable status
• Logged charges and payments within Kareo.
• Executed billing tasks and recorded information in company databases.
• Inserted mail with manual methods and automated equipment for optimal efficiency.
• Front Desk Reception
• Patient Scheduling Coordinator
• Managed high volume phone calls
• Developed strong working relationships with team members
• Handled sensitive customer information with confidentiality
• Supported administrative tasks such as data entry and document preparation
• Handled referrals both in and out of clinic
• Medical records both in and out of clinic

• All back office responsibilities, including assessing complaint, medical history, conducting eye exams, filling our paperwork, referrals, equipment maintenance and sterilization, assisting in office surgeries
• All front office responsibilities including scheduling, check in/out, collecting and posting payment, billing insurance, medical records (obtain and release), and filing
• Marketing
• Conducting dry eye studies
• Hiring and training

Same as Avista Eye Center (above)