Maureen Thurmond

Performed data entry and eligibility for numerous clinics. Generated, posted and attached information to claim files. Verified insurance eligibility utilizing insurance portals. Requested Medical records from clinics for claim auditing process. Separated and split records received from clinics and uploaded the information into our system for proper billing purposes.

Processed customer transactions promptly, minimizing wait times. Maintained optimal financial controls by securing funds and making accurate transactions. Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders. Offered every customer exceptional service levels by remaining friendly and professional during every transaction. Balanced daily cash deposits and vault inventory with zero error rate. Warmly welcomed and offered customers pleasant service during entire entire transaction which improved satisfaction ratings by 100%.

Rectified problems such as damaged and shortages by collaborating directly with vendor representatives. Promoted inventory accuracy and proper records management by comparing shipment contents to paperwork. Rejected delivers containing damaged items or shortages and corresponded with shipper to rectify the issue. Balanced all vendor statements.

Effectively controlled the release of proprietary and confidential information for general client lists. Prepared department contracts for attorney approval. Successfully managed a team of three in the Bankruptcy Department. Monitored over 1600 files for major Mortgage companies.