Maureen Tobin

Work History

Lowes Home Improvment

Orange Park, FL

02.2022 - Current

Answered customer questions and provided store information.
Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Processed payments promptly for customers to exceed productivity standards.
Helped customers find specific products, answered questions and offered product advice.
Helped with purchases and signed customers up for rewards program.
Operated cash register or POS system to receive payment by cash, check and credit card.
Accepted cash and credit card payments, issued receipts and provided change.
Delivered high level of customer service to patrons using active listening and engagement skills.

linda Buchannan

Fort Lauderdale, FL

06.2019 - 03.2020

Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
Placed inventory orders, monitored shelf stock and tracked expenses.
Addressed customer problems quickly and according to service standards.
Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
Scheduled employees and oversaw customer appointment calendar.
Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
Supervised banking procedures, cash flow and accounting processes.
Scheduled employees and made sure all shifts had adequate coverage.
Utilized successful strategies for sales, customer service and daily operations to continuously improve overall business and customer base.

Cloud Nine lounge and grill

Davie, FL

09.2013 - 03.2020

Supervised cleanliness of guest service areas before, during and after service.
Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
Motivated team by giving constructive feedback to deliver exceptional patron experiences to clientele.
Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and handling [Task].
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Trained new bartenders on drink preparation and upselling techniques.
Balanced daily registers and generated sales reports for management.
Collected and organized daily till totals and tips.
Planned and coordinated special events to boost customer numbers and profits.