Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maureen Urena

New York, Choose

Summary

Results-driven Service Coordinator with solid background in coordinating and managing service operations. Possessing proven track record in effective scheduling, dispatching personnel and managing inventory for optimal performance and customer satisfaction. Highly organized, team-oriented professional with exceptional communication skills.

Overview

18
18
years of professional experience

Work History

Service Coordinator

Therapists2go
08.2021 - Current
  • Working with families in coordinating, evaluating and monitoring service delivery in the Early Intervention Program
  • Coordinating evaluations and assessments
  • Coordinating EI services and other services (for example, medical or social) that the child may need
  • Facilitating and participating in the development, review, and evaluation of Individualized Family Service Plans (IFSPs)
  • Adjusting the services according to the families’ needs
  • Developed strategic approaches to foster appropriate child development.
  • Evaluating the child extensively for identifying developmental delays
  • Monitored program performance and outcomes for successful delivery of services.
  • Established and maintained relationships with key stakeholders.
  • Maintaining the required paperwork for early intervention clients

Project Hope Program Specialist

Research Foundation For Mental Hygiene
12.2020 - 06.2022
  • Established goals and created action plans to achieve goals with providers that provided Crisis Counseling support to the community during COVID19 .


  • Worked alongside other professionals to outline and implement program plans and objectives.


  • Interviewed and recommended team members for hire.
  • Planned and executed meetings to connect organizational representatives, community members and clients.
  • Monitored employee work and developed improvement plans.
  • Developed, coordinated and administer COVID 19 mental health programs.
  • Analyzed program data by tracking and reporting program outcomes to identify areas of improvement.
  • Developed and maintained relationships with external partners to facilitate program operations.
  • Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
  • Applied market research to design up-to-date programs.
  • Collaborated with other program coordinators to achieve consistency in program objectives and services.
  • Tracked and reported expenses accurately to manage program budgets.
  • Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
  • Designed program implementation and maintenance plan.
  • Developed and maintained relationships with community organizations and agencies.
  • Developed and maintained accurate records of programs and services.
  • Assisted in developing grant proposals to support social service initiatives.
  • Collaborated with various stakeholders to promote social services.


Preventive Case Planner

Cayuga
10.2019 - 07.2021
  • Monitored foster parents to help meet needs of child.
  • Located resources and made referrals to provide aid to family and children.
  • Evaluated child's adjustment in foster home and monitored educational and behavioral performance at home and in school.
  • Made court appearances and gave testimonies.
  • Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
  • Documented data and completed accurate updates to case records.
  • Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
  • Maintained detailed case histories, metrics and reports to meet strict standards.
  • Facilitated family meetings to ensure communication and collaboration between family members.
  • Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
  • Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
  • Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
  • Worked with educational team to develop Individual Education Plans (IEPs) for students.
  • Developed and implemented programs to support children's mental health and well-being.
  • Arranged medical and psychiatric tests to identify difficulties and indicate potential remedial approaches.
  • Shared responsibilities with agency team to direct permanency planning of each child.

Regional Field Supervisor

AHRC
01.2016 - 09.2019
  • Supervised field operations teams to complete projects within established timelines.
  • Monitored employee performance for compliance with regulations and policies.
  • Presented weekly and monthly performance reports to demonstrate team progress.
  • Planned and scheduled field activities according to set timelines and order of operations.
  • Plan, implement & monitor residential habilitation and in home respite services to approximately 60 individuals.
  • Direct on-site supervision of services and staff via home visits. Maintain contact with service coordinators and families.
  • Provide direct training and support in individuals’ home and/or community.
  • Conduct RHC staff assessments and trainings.
  • Empowers individual and their family by providing the support and information necessary to make informed choices and decisions.
  • Implement strategies to assist individuals in managing every day aspects of life by utilizing different strategies to help them build their strengths and capabilities and maximizes choices.
  • Kept teams on task to complete milestones on time.

Certified Teacher Assistant

Heart Share Human Services
09.2005 - 01.2016
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Maintained safety and security by overseeing students in recess environments.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Supported classroom maintenance and upkeep, organizing books and materials.

Education

Bachelor of Arts - Human Development

SUNY Empire State College
Saratoga Springs, NY
07.2015

Skills

  • Needs Assessment
  • Community Liaison
  • Rapport and Trust Building
  • Service Monitoring and Evaluation
  • Individualized Service Plans
  • Notetaking and Documentation
  • Telephone Communication
  • Team Leadership
  • Project Planning
  • Data Analysis
  • Idea Development and Brainstorming
  • Analytical Thinking
  • Disaster Recovery Planning

Languages

Spanish
Native or Bilingual

Timeline

Service Coordinator

Therapists2go
08.2021 - Current

Project Hope Program Specialist

Research Foundation For Mental Hygiene
12.2020 - 06.2022

Preventive Case Planner

Cayuga
10.2019 - 07.2021

Regional Field Supervisor

AHRC
01.2016 - 09.2019

Certified Teacher Assistant

Heart Share Human Services
09.2005 - 01.2016

Bachelor of Arts - Human Development

SUNY Empire State College

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Maureen Urena