Summary
Overview
Work History
Education
Skills
Timeline
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Maureen Wanjiku

Florissant,MO

Summary

Accomplished Program Coordinator well-versed in running station programming in high-stress environments. Expert in personnel leadership, resource management and key decision-making. Articulate, motivational and analytical in approaching problems impacting team performance or station results.

Overview

8
8
years of professional experience

Work History

Program Coordinator

Living With Purpose Of Missouri
06.2023 - Current
  • Enhanced program efficiency by streamlining processes and implementing innovative solutions.
  • Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
  • Managed budgets and resources for successful execution of multiple programs simultaneously.
  • Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
  • Helped directors resolve production, casting and budgeting issues impacting station performance.
  • Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.

Residential Home Manager

Behavior Intervention Services
09.2022 - 06.2023
  • Improved resident satisfaction by implementing personalized care plans and regular evaluations.
  • Enhanced staff performance through comprehensive training programs and consistent feedback.
  • Reduced employee turnover by fostering a supportive work environment and addressing concerns proactively.
  • Managed budgets effectively, ensuring adequate resources for quality care provision and facility maintenance.
  • Developed strong relationships with residents'' families, promoting open communication and trust.
  • Collaborated with healthcare professionals to create comprehensive care plans for each resident''s specific requirements.
  • Resolved conflicts efficiently among staff or residents, maintaining a positive atmosphere within the facility.
  • Maintained detailed documentation of resident progress, using data-driven insights to inform future care plan adjustments.

Direct Support Professional

Community Choice
06.2016 - 09.2019
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
  • Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
  • Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained clean, safe, and well-organized patient environment.

Waitress Trainee

Villa Rosa Nursing Home
02.2016 - 10.2018
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Maintained a clean and comfortable dining environment for patrons, ensuring an enjoyable experience.
  • Assisted in improving overall restaurant efficiency by effectively communicating with kitchen staff and management.
  • Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
  • Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
  • Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
  • Actively listened customer feedback suggestions implemented improvements response their comments.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

Bachelor of Arts - Psychology

Southern Illinois University Edwardsville
Edwardsville, IL
05.2022

High School Diploma -

Hazelwood West High School
Hazelwood, MO
06.2015

Skills

  • Program Management
  • Office Administration
  • Proactive mindset
  • Strategic Planning
  • Hiring and recruitment knowledge
  • Training Coordination
  • Scheduling proficiency
  • Generating schedules
  • Report Preparation
  • Standard Operating Procedures
  • Team Oversight
  • Resource Management
  • Attention to Detail
  • Program Leadership

Timeline

Program Coordinator

Living With Purpose Of Missouri
06.2023 - Current

Residential Home Manager

Behavior Intervention Services
09.2022 - 06.2023

Direct Support Professional

Community Choice
06.2016 - 09.2019

Waitress Trainee

Villa Rosa Nursing Home
02.2016 - 10.2018

Bachelor of Arts - Psychology

Southern Illinois University Edwardsville

High School Diploma -

Hazelwood West High School

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Maureen Wanjiku