Maureen Moss
Largo,FL
Summary
Customer Service specialist who identifies member needs and delivers effective solutions to problems. Committed to providing high quality customer care to create a positive member experience. Personable and professional under pressure with a motivated, energetic nature.
Overview
9
9
years of professional experience
Work History
Customer Advocate
Paycor
02.2023 - 03.2024
- Provided customer support through phone, email and chat channels.
- Researched customer inquiries to ensure accurate resolution of their issues.
- Escalated complex customer cases as necessary to appropriate teams and departments.
- Developed strong relationships with customers by providing timely responses and solutions.
- Maintained a high level of professionalism while communicating with customers via all channels.
- Assisted customers in navigating the company website for answers to commonly asked questions.
Payroll Clerk
Interstate Transport
11.2021 - 11.2022
- Processed payroll information for up to 40 employees, including calculating wages and deductions.
- Compiled data from timesheets and other records to determine hours worked and pay rate.
- Resolved discrepancies in employee payments and benefits calculations.
- Maintained accurate records of all payroll transactions.
- Assisted in the preparation of monthly financial reports related to payroll activities.
- Coordinated new hire onboarding activities such as running background checks and entering employee data into payroll system databases.
Service Associate / Payroll Specialist
Paychex
12.2020 - 10.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Processed payroll for over 500 employees bi-weekly, ensuring accuracy of pay and deductions.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Researched discrepancies in payroll data and provided corrective action when needed.
- Prepared quarterly reports for government agencies such as 941s, W-2s, 1099s.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
Senior Member Relations Specialist
Matrix Medical Network
Largo, Fl.
03.2015 - 09.2020
- Developed and maintained relationships with members through regular communication.
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Maintained accurate records of patient appointments in computer system.
- Provided clear instructions to patients regarding their upcoming visits.
- Performed follow up calls to confirm scheduled appointments.
- Conducted outbound calls to remind patients of upcoming appointments.
- Managed a high volume of emails related to appointment scheduling requests.
Education
GED -
Saint Petersburg College
11-2011
Skills
- Customer Support
- Payroll Support
- Salesforce
- HRIS, HCM, CRM & PEO
- Outstanding Multi-Channel Communication Skills
- Intermediate Knowledge of Microsoft Office
- Multi-Tasking
- Efficient Multi-System Navigation
- Exceptional Attention to Detail
- Excellent Written and Verbal Communication
- Dual Monitors
- Time Management Abilities
Timeline
Customer Advocate
Paycor
02.2023 - 03.2024
Payroll Clerk
Interstate Transport
11.2021 - 11.2022
Service Associate / Payroll Specialist
Paychex
12.2020 - 10.2021
Senior Member Relations Specialist
Matrix Medical Network
03.2015 - 09.2020
GED -
Saint Petersburg College