PREAMBLE: As a positive-minded individual with an objective outlook on life, I aim to secure a career position that aligns with my education, interests, and passion for social work development, substance abuse support, and problem-solving. Leveraging my knowledge, background, competencies, and experience, I am dedicated to designing, implementing, monitoring, and evaluating community-based interventions that benefit society's most vulnerable members. A team player with supervisory experience, I excel at working independently, thinking critically, and planning strategically with minimal supervision. My project management skills, versatility, and competence position me to substantially contribute to enhancing an organization's effectiveness and efficiency. Driven by a positive and enthusiastic work ethic, I am motivated by the pursuit of results and committed to achieving team success through meticulous attention to detail, excellent organizational skills, and a clear understanding of tasks. Eager to learn, grow, and excel, I am a dedicated professional ready to make a meaningful impact. Compassionate counselor with extensive knowledge of counseling principles and practices. Adept at creating individualized treatment plans and leading group therapy sessions. Committed to creating a safe, supportive environment for all participants. I am a dedicated professional with a strong background in providing evidence-based counseling services to individuals, couples, and families. Skilled in developing treatment plans, conducting assessments, and documenting progress. Committed to advocating for the mental health and well-being of clients. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Hi, I’m
Maureen Nakayenze
Palatine,IL
Summary
Overview
10
years of professional experience
1
Certification
Work History
Lake County Addiction Treatment Program
Counselor 11
01.2023 - Current
Job overview
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Educated clients on available community resources, fostering a sense of empowerment and self sufficiency.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Guided clients in developing skills and strategies for dealing with problems.
- Implemented behavioral modification strategies to help clients develop healthier coping mechanisms.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
- Utilized motivational interviewing techniques to encourage positive change in clients'' lives.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Conducted assessments to determine progress and performance and report findings to relevant authorities.
- Conducted thorough assessments to identify client needs and appropriate intervention strategies.
- Developed individualized counseling plans for clients to incorporate short-term and long-term goals.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
- Developed and facilitated group therapy sessions for increased social support and skill-building opportunities.
- Organized clinical interventions and treatment plans for patients suffering from chronic pain disorders.
- Managed patients with substance dependence and co-occurring Axis I and Axis II disorders.
- Assisted clients in exploring feelings and understanding behaviors.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Supervised meetings with family members to help create support system for clients.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Assessed patient behavior, moods, and other responses to determine correct diagnosis and devise treatment plans.
- Collaborated with other professionals to coordinate comprehensive care for clients.
- Determined clients' risk of self-harm or other dangerous behaviors.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Educated clients on dangers of substance abuse and prevention techniques.
- Facilitated group counseling sessions to support and encourage client growth.
- Developed treatment plans to help clients build self-confidence and resilience.
- Designed safe and supportive environment for clients to discuss issues.
- Supported individuals dealing with mental health and emotional issues.
- Assessed clients' needs to provide appropriate therapeutic interventions.
- Adapted counseling techniques to best suit individual needs of each client.
- Provided education on mental health topics and resources to clients.
- Listened to clients' concerns and provided encouragement and support.
- Improved client self-esteem and communication skills through targeted therapeutic techniques.
- Collaborated with multidisciplinary teams for holistic care, ensuring alignment of treatment goals.
- Provided crisis intervention services, offering immediate support and stabilization.
- Enhanced client emotional well-being by conducting individual and group therapy sessions.
- Facilitated client self-discovery and personal growth through reflective exercises and discussions.
- Led psychoeducational groups to increase awareness and understanding of mental health issues.
- Reduced symptoms of anxiety and depression in clients by utilizing cognitive-behavioral strategies.
- Facilitated workshops on stress management techniques, leading to better client self-care strategies.
- Enhanced family dynamics by providing family counseling sessions.
- Fostered supportive environment, enabling clients to openly discuss their feelings and experiences.
- Supported clients in development of healthy coping strategies, leading to improved life management skills.
- Guided clients in development of personal goals and strategies for achieving them.
- Conducted comprehensive assessments to identify client needs and appropriate therapeutic interventions.
- Advocated for clients' needs, connecting them with community resources to support their well-being.
- Conducted outreach programs to raise awareness and reduce stigma associated with mental health.
- Maintained detailed client records to track progress and adjust treatment plans as necessary.
- Developed and implemented personalized treatment plans for improved mental health outcomes.
- Improved client coping mechanisms with introduction of evidence-based practices.
- Designed and implemented prevention programs that addressed community mental health needs.
- Enhanced therapeutic alliance through empathetic listening and validation of client experiences.
- Collaborated with interdisciplinary teams to provide comprehensive care for clients with complex needs.
- Coordinated referrals between agencies to ensure seamless transitions for clients receiving multiple services.
- Provided crisis intervention services to individuals experiencing acute distress or dangerous situations.
- Communicated regularly with other professionals involved in the client''s care for coordinated service delivery efforts.
- Worked closely with families to support clients in their recovery process and strengthen relationships among family members.
- Designed culturally sensitive interventions tailored to each client's background and experiences.
- Participated in ongoing professional development trainings to remain current on best practices within the counseling field.
Lake County Substance Abuse Program
Master of Social Work Intern
05.2022 - 12.2022
Job overview
- Shadowed in MAT (medication-assisted treatment) clinic where clients have options to treat alcohol and opiate dependency as they focus on healing and recovery.
- Facilitated the IOP (intensive Outpatient Program) 6-8 weeks of outpatient group counseling to address the maladaptive thinking patterns and self-destructive behavior that block personal growth.
- Facilitated Continuing Care,10-12 weeks outpatient group counseling that meets 2 hours per week to discuss relapse prevention techniques to help minimize and eliminate the carvings and urges to use drugs and Alcohol.
- Acquired an understanding of the ASAM Criteria,identifying the risk factors, diagnosis, prognosis, treatment options,health and wellness to patients,the public, policymakers,media, and others.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Attended over 40 hours of meetings, conferences, and training courses to advance professional social work knowledge.
- Interviewed clients and family members to obtain key case planning and management information.
- Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
- Obtained and supplied information to coordinating agencies to provide the best possible guidance to clients.
- Counseled individuals and families regarding mental health, substance abuse, physical abuse, and rehabilitation issues.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Developed treatment plans ,Assessments,discharges and casework programs for patients.
- Offered friendly and efficient service to customers and handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed strong rapport with clients and their families, fostering trust and open communication.
- Mentored junior staff members by sharing knowledge of effective social work practices and providing constructive feedback on performance.
- Enhanced client experiences by providing individualized counseling and support services.
- Advocated for clients in various settings such as schools, courts, or medical facilities to ensure access to necessary services.
- Utilized evidence-based practices to provide effective interventions for clients.
- Evaluated clients' social, emotional, and psychological needs to create treatment plans.
- Administered assessments to identify clients' needs and establish treatment plans.
- Participated in professional development and training opportunities to enhance clinical skills.
Briggs Home Care /Inspired Homecare
Client Care Coordinator
09.2019 - 12.2021
Job overview
- Determined need for special assessment activities for complex cases, effectively handling care plans.
- Supported patient care excellence via planning and interpretation of programs.
- Updated policies and procedures, leading continuous improvement of resident assessments and care.
- Completed resident assessments in accordance with current regulations and guidelines.
- Ensure that there are no open shifts.
- Match and schedule caregivers with clients to achieve superior client care and operational goals.
- Update all relevant information in the current staffing software such as caregiver and client profile.
- Consult with internal staff to pro-actively have enough caregivers in the pool for staffing.
- Ensure staffing on demand is avoided at all costs ,but instead ensure the pool of caregivers is adequate to cover upcoming open shifts.
- Ensure staffing on demand is avoided at all costs ,but instead ensure the pool of caregivers is adequate to cover upcoming open shifts.
- Ensure all caregiver files follow the federal and state regulations in satisfaction of the prevailing caregiver file checklist.
- Participate on an on call program to handle all issues of the organization which come outside regular work hours and supervisory visits.
- Answered customer questions via telephone, email and live chat services.
- Provided friendly greeting to visitors and gave knowledgeable and authoritative responses.
- Provided excellent customer service by following up with clients, mailing out applications and responding to incoming calls.
- Explained available products and services, demonstrated features, and used persuasive communication strategies to redirect concerns.
- Conducted case management activities and services with multidisciplinary team.
Mulago Hospital
Social Worker
01.2015 - 01.2016
Job overview
- RACOBAP)
- Develop monitoring tools to check and report on the quality of implemented activities
- Organize and carry out field research to inform project interventions
- Need assessment for patients on ARVs treatment
- On- call visitation to clients
- Participating in monitoring and writing reports
- Participating in group therapy sessions
- Volunteer , Monitoring and Evaluation
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
Education
Aurora UniversityAurora, IL
Master of Social Work from Master of Social Work
05.2024
University Overview
- Completed professional development in Addiction (Counseling 1 & 11)
- Member of [Spartans]
Aurora UniversityAurora, IL
Associate of Science from Certified Alcohol And Drug Counselor
05.2024
University Overview
Islamic University In UgandaUganda
Bachelor 's Social Work And Social Administration from Bachelor 's Social Work And Social Administration
05.2014
University Overview
Sociology, Psychology Economics, Social policy Development Social work Administrative Law Theory and Management of organizations Industrial Relations and Personnel Management Human Growth and Behavior Monitoring and Evaluation of community based interventions; Business writing skills development; Participatory Rural Appraisal approaches; Gender and Human rights perspectives in development;
Skills
- Proficiency
- Computer;
- Microsoft Office
- Vital Signs Collection
- Dementia and Alzheimer's Knowledge
- Documentation Procedures Expertise
- Medical Recordkeeping
- CNA Certification
- Skilled in intake interviewing
- Counseling
- Public speaking ability
- Mental Health Support
- Behavior monitoring
- Career Counseling
- Crisis Response
- Anger Management
- Treatment Planning
- Biopsychosocial Assessments
- Relapse Prevention
- Intake assessments
- Peer Counseling
- Motivational Interviewing
- Strong public speaker
- Social Work
Certification
- CNA - Certified Nurse Assistant
- Youth Mental health first Aid intstructor
Languages
English
Native or Bilingual
Timeline
Counselor 11
Lake County Addiction Treatment Program
01.2023 - Current
Master of Social Work Intern
Lake County Substance Abuse Program
05.2022 - 12.2022
Client Care Coordinator
Briggs Home Care /Inspired Homecare
09.2019 - 12.2021
Social Worker
Mulago Hospital
01.2015 - 01.2016
Aurora University
Master of Social Work from Master of Social Work
Aurora University
Associate of Science from Certified Alcohol And Drug Counselor
Islamic University In Uganda
Bachelor 's Social Work And Social Administration from Bachelor 's Social Work And Social Administration
- CNA - Certified Nurse Assistant
- Youth Mental health first Aid intstructor
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