Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maureen P. Gonzal

Glendale,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience

Work History

Jr. Processor / QC Analyst

BNB Financial Inc
Glendale, CA
01.2015 - 07.2022
  • Reviewed and validated details of loan applications and closing documentation.
  • Perform third party vendor requests, including but not limited to requesting IRS transcripts, written verifications of employment, open title and escrow requests along with conditions and ordering property appraisals
  • Inputs loan information into LOS (Loan Origination System) and FNMA D/U
  • DU findings, credit reports, preliminary title reports, appraisals, and income and asset documentation prior to forwarding file to underwriter for final approval
  • Acts as Primary contact for borrower and realtor to follow-up on all underwriting and compliance related conditions
  • Responsible for responding to post purchase QC missing items and deficiencies in timely manner
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Developed and maintained quality assurance procedure documentation

Loan Opener

Wall Financial Inc
Glendale, CA
03.2011 - 08.2012
  • Maintained clients' file of loan documentation from pre-approval through closing
  • Verified borrower's financial data for accuracy prior to submittal to underwriting department
  • Managing office supplies and office equipment.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Examined customer loan applications for loan approvals and denials
  • Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements

Admissions / Marketing Director

Broadway Manor Care Center
, Glendale CA
03.2007 - 06.2011
  • Maintains working knowledge of Medicare / medical and assists manage care referral process
  • Actively participates in community and networking functions on behalf of Broadway Manor
  • Serves as key member of facility sales team
  • Created and managed marketing budget and monthly reporting.
  • Supported sales and marketing teams by assisting in delivery of relevant and timely service information and collateral through variety of communication channels.
  • Developed and implemented social and digital plans, promotional calendars and marketing programs.
  • Continually maintained and improved company's reputation and positive image in markets served.

Social Services Director

Sunrise Convalescent Hospital
Pasadena, CA
02.2000 - 03.2007
  • Maintains contact with family of residents with permission to report on changes on health, current goals, discharge planning, and encouragement to participate in care planning
  • Completes social services assessment of residents
  • Referred families to shelters, legal resources and educational programs.
  • Including preparation of quarterly notes and supplemental records reflecting resident's progress toward established goals to re-evaluate treatment plan when appropriate
  • Assists residents with financial and legal matters, making referrals and obtaining services from out side entities

Education

Bachelor of Science - Management Science

Philippine Women's University
Manila, Philippines
03.1998

Skills

  • Exceptional communication skills
  • Proficient in multi-tasking
  • Complaint Handling
  • Customer Service
  • Attention to Detail
  • Teamwork and Collaboration

Timeline

Jr. Processor / QC Analyst

BNB Financial Inc
01.2015 - 07.2022

Loan Opener

Wall Financial Inc
03.2011 - 08.2012

Admissions / Marketing Director

Broadway Manor Care Center
03.2007 - 06.2011

Social Services Director

Sunrise Convalescent Hospital
02.2000 - 03.2007

Bachelor of Science - Management Science

Philippine Women's University

Similar Profiles

CREATE PROFILE
Maureen P. Gonzal