Maureen Randall

Developed 7 proprietary analytical solutions training curriculums which included a series of blended courses within each. Curriculums concluded with learners earning highly-coveted internal Certifications.

Co-authored the companies thought leadership course on client relationship management. This instructor-led course is designed to enable client-facing employees to build long-term client relationships of increasing value.

All course development included:

• Completing full ADDIE process.
• Leading cross-functional teams to ensure relevant, learner-focused training content.
• Appling instructional design and adult learning principles.
• Developing assessments to evaluate course effectiveness, altering content and delivery to achieve learner-centric learning goals.
• Organized, scheduled and facilitated instructor-led, and virtual training.

• Facilitated business requirements gathering sessions for software solutions.
• Developed full business requirements documentation which included Use Cases, Systems diagrams, GUI designs, and workflow processes.

• Customer Operations Manager: Direct, major-accounts client contact responsible for ensuring outstanding delivery of services.
• Senior Systems Engineer: Trusted technical advisor responsible for installing and supporting document services across a 3-state territory.

Delivered the information technology vision and strategies for the desktop computing environment for over 6,000 users across 3 locations.