Mauren Burgoa
Montebello,CA
Summary
Customer service professional with strong ability to multi-task, prioritize, and manage time effectively. Ability to handle high volume calls, active listening skills, and proven ability to resolve customer complaints in a professional manner.
Overview
21
21
years of professional experience
Work History
Residential Care Program Scheduling Lead
Central City Community Health Center
Rosemead, CA.
03.2010 - Current
- Supervision and training of residential care scheduling department.
- Onboarding of new residential care facility’s to residential care program.
- Provide customer support to residential care facilities administrators.
- Maintain providers credentialing files up to date.
- Coordinate provider and staff meetings /trainings.
- Making sure there is mobile ma coverage.
- Preparation of Monthly productivity report.
- Utilized highly effective scheduling and interpersonal skills to cultivate and build professional relationships with residential care administrators.
School Health Aide
Pilgrim School
Los Angeles, CA.
10.2008 - 02.2010
- Evaluated students with health concerns or injuries to develop plan of care.
- Assessed and responded to medical emergencies with speed and level-head approach.
- Interacted effectively by email, phone and in person with students, parents and staff members.
- Assist school nurse giving student medications.
- Coordinate emergency response plan.
- Provide first aide to students & faculty.
- Provide Epi pen training to faculty /staff
- Update student health records and medications database
- Assist in covering Front office.
Medical Assistant
Dr. Zelda Billengy
Montebello, CA.
01.2004 - 08.2008
- Answered phones politely and directed callers to appropriate personnel.
- Scheduled appointments for patients via phone and in person.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Monitor patient’s vital signs
- Assist in collecting medical history.
- Verify patient eligibility & collect co payment.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Organized charts, documents and supplies to maintain team productivity.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Applied HIPAA regulations to maintain patient confidentiality and protect health information.
Education
Medical Assistant Certification -
American Career College
09.2003
Phlebotomy Training - CPT1 Certification Completed -
Reagan Career Institute
09.2011
CPR Certification -
American Heart Association
Skills
- Staff Development and Training
- Report Preparation and Analysis
- Handling Customer Complaints
- Recruitment and Hiring
- Complex Problem Solving
- Team Management and Supervision
- Adaptable and Resilient
- Customer Service Management
- Goal Setting
- Microsoft Office
- Attention to Detail
- Decision Making
- Schedule Coordination
References
REFERENCES
Available upon request
Languages
Bi-Lingual Fluent in Spanish
Timeline
Residential Care Program Scheduling Lead
Central City Community Health Center
03.2010 - Current
School Health Aide
Pilgrim School
10.2008 - 02.2010
Medical Assistant
Dr. Zelda Billengy
01.2004 - 08.2008
Medical Assistant Certification -
American Career College
Phlebotomy Training - CPT1 Certification Completed -
Reagan Career Institute
CPR Certification -
American Heart Association
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