Tresa Stephens
Summary
Dedicated Medical Administrative Professional skilled in patient care and office management. Proficient in coordinating appointments, verifying insurance, and monitoring vital signs, contributing to a seamless patient experience and effective operational workflows.
Overview
6
6
years of professional experience
1
1
Certification
Work History
STNA
Triple Creek Retirement Community
01.2023 - Current
- Provided direct patient care and support for activities of daily living, enhancing patient independence
- Assisted patients with bathing, dressing, grooming, and toileting, promoting comfort and dignity
- Monitor vital signs such as blood pressure, temperature, pulse rate, and oxygen levels on a regular basis
- Closely monitor changes in patient conditions reporting any concerns promptly to nursing staff
- Responded promptly to call lights and requests for assistance from patients, meeting their needs effectively
Patient Access Representative
UC Health
01.2022 - 01.2024
- Verified insurance coverage and obtained necessary authorizations for medical procedures, facilitating timely access to care
- Scheduled patient appointments, coordinating with healthcare providers to enhance scheduling efficiency and reduce wait times
- Greeted and checked in patients, ensuring accurate demographic and insurance information collection to support smooth patient flow
Medical Receptionist
CG Medical
01.2020 - 01.2022
- Coordinated patient check-in, check-out, and billing for over 40 patients daily, ensuring smooth operations and patient satisfaction
- Assisted patients in completing medical forms and documents to streamline the intake process
- Verified patient insurance, demographic and health history
- Supported office staff with administrative tasks to enhance operational efficiency and workflow
Education
Certified Medication Aide
Paradigm Health Services
Cincinnati, OH03-2026
Associate - medical administrative assistant
Lincoln College of Technology
10-2011
Skills
- Medication Administration
- Patient Care Coordination
- Clinical Monitoring
- Pharmaceutical Knowledge
- Safety and Infection Control
- Medication reconciliation
- Medical Office Experience
- Medical Billing and Insurance Verification
- Time management
- Strategic Thinking
- Drug Inventory Management
- Documentation and EHR
Certification
- Administrative Medical Assistant
- STNA
- Certified Medication Aide
Timeline
STNA
Triple Creek Retirement Community
01.2023 - Current
Patient Access Representative
UC Health
01.2022 - 01.2024
Medical Receptionist
CG Medical
01.2020 - 01.2022
Certified Medication Aide
Paradigm Health Services
Associate - medical administrative assistant
Lincoln College of Technology