Mauresha Jackson
Gulfport,MS
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cash Posting Ll Specialist
Memorial Hospital at Gulfport
03.2022 - Current
- Manage posting and reconciliation of patient payments in accordance with hospital's policies and procedures and documents to imaging system
- Performs daily operations of cash management and vault inventory
- Reviews reconciliation sheets to ensure all cash deposits are reconciled and have been posted to appropriate accounting system
- Posting adjustments for EOB to patient's account
- A/R systems
- Creating excel spreadsheets.
Universal Service Representative
Sunbelt Federal Credit Union
04.2020 - 04.2023
- Creates, maintains and enhances member relationships, ensuring exceptional member experience
- Maintains in-depth knowledge of Credit Union products, services, policies and applicable regulations
- Effectively interview members and potential members independently
- Presents products and services in positive, professional and knowledgeable manner
- Opens new savings, checking and money market accounts
- Verifies personal identification to prevent fraudulent activity
- Provides regulatory disclosure information on new and other specific types of accounts
- Identifies needs, develops financial relationships, and consistently provides members with opportunities for appropriate loan and deposit products and services
- Maintain and balance cash drawer, adhering to Credit Union policies and procedures
- Generate and process loan applications for all consumer lending products, vehicle loans, credit cards, signature loans, and share and certificate secured loans
- Notifies applicants of loan decisions
- Effectively cross-sells more complex loan products, which may be referred to more experienced member service staff
- Assists member with servicing loans by processing such items as payoffs, refinances, payment extensions and payment due date changes
- Ensures that lending operations are conducted in accordance with established Credit Union policies and are legally compliant
- Ensures that loan requests are properly documented
- Supports credit union's mission, vision, strategic goals, quality initiatives and service standards
- Understands that educating members and informing them of products and services have to offer is highest level of service can provide and key to accomplishing out mission and goals
- Strives to meet individual goals by effectively cross selling products and services
- Resolves member problems independently and escalates more complex problems or situations to higher authority for appropriate resolution.
Administrative Assistant
Ashley Furniture HomeStore
09.2017 - 09.2019
- Manage large amounts of incoming calls
- Generate sales leads
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Responsible for all daily solicitation, cash control, processing of loans and sales finance applications, correspondence, completion of loan documents, and maintain other clerical functions of branch
- Data Entry
- Scheduling interviews
- A/R
- Payroll as needed
Office Assistant/Cashier
Corner Market
08.2011 - 01.2016
- Handling incoming calls and other communications
- Managing filing system
- Recording information as needed
- Updating paperwork, maintaining documents, and word processing
- Helping organize and maintain office common areas
- Performing general office clerk duties and errands
- Welcoming customers, answering their questions, helping them locate items, and providing advice or recommendations
- Operating scanners, scales, cash registers, and other electronics
- Balancing cash register and generating reports for credit and debit sales
- Accepting payments, ensuring all prices and quantities are accurate and proving receipt to every customer
- Processing refunds and exchanges, resolving complaints
- Bagging or wrapping purchases to ensure safe transport
- Following all store procedures
- Maintaining clean workspace.
- Completed clerical tasks such as filing, copying, and distributing mail.
Education
Bachelor of Science - Business Administration/Human Resources
The University of Southern Mississippi
Hattiesburg, MS12.2024
Associate of Arts - Business Administration
Jones County Junior College
Ellisville, MS12.2022
High School Diploma -
North Forrest High School
Hattiesburg, MS05.2013
Skills
- Customer Service
- Accounts Payable
- Microsoft Office
- Administrative Assistant
- Time Management
- Banking
- Accounts Receivable
- Computer Skills
- Sales
- Financial Services
- Business Development
- Medical Documentation
- Recruiting
- SharePoint
Certification
SHRM Certified Professional
Assessments
- Retail customer service, Proficient, 01/01/22, Responding to customer situations in a retail setting
- Scheduling, Proficient, 01/01/22, Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Basic computer skills, Proficient, 05/01/23, Performing basic computer operations and troubleshooting common problems
- Recruiting, Proficient, 01/01/24, Managing the candidate sourcing and selection process
- Sales skills, Proficient, 11/01/21, Influencing and negotiating with customers
Timeline
Cash Posting Ll Specialist
Memorial Hospital at Gulfport
03.2022 - Current
Universal Service Representative
Sunbelt Federal Credit Union
04.2020 - 04.2023
Administrative Assistant
Ashley Furniture HomeStore
09.2017 - 09.2019
Office Assistant/Cashier
Corner Market
08.2011 - 01.2016
Bachelor of Science - Business Administration/Human Resources
The University of Southern Mississippi
Associate of Arts - Business Administration
Jones County Junior College
High School Diploma -
North Forrest High School
SHRM Certified Professional
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