Maurette Primo
New York,NY
Summary
Accomplished Assistant Manager with in-depth 15 years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
24
24
years of professional experience
Work History
Assistant Store Manager
Sprint
04.2009 - Current
- Partner with Store Manager to facilitate an unparalleled store experience and improve customer loyalty
- Manage training and development of sales consultants, motivating team to exceed key performance metrics for sales and customer satisfaction
- Implement sales strategies and new procedures to boost store's overall performance
- Oversee back office compliance to consistently deliver operational and merchandising excellence.
Customer Loyalty Lead
T-Mobile
03.2021 - 03.2022
- Help MEs understand how to process transactions the right way.
- Provide mentorship to Loyalty Operation Specialist.
- Help resolve customer escalations in real-time.
- Participate in the Area Slack channel to help resolve issues in other stores.
- Send feedback to customer loyalty managers on observations/interactions.
- Review loyalty and migration reporting to understand where your teams have opportunity.
- Help your teams understand the reporting and how to maximize the opportunity.
- Identify areas of improvement thru observations on the sales floor.
- Communicate performance to the store teams and report challenges to the DM/CLM.
- Provide virtual support to nearby stores in real time to resolve escalations.
- Read new communications in the Loyalty Corner of C2 and share key learnings.
- Make sure your store’s MEs are aware and understand new communications.
- Learn about new tools to save customers and measure effectiveness.
- Help your MEs understand how to assist with the migration process (TNX).
- Recognize top performers and support partners in the appreciation zone.
- Reports to the district manager with a dotted line to the CLM.
Senior Sales Consultant
Sprint
03.2006 - 04.2009
- Consistently exceed sales quotas for new lines of revenue
- Delivered an exceptional customer experience partnering with various care and support teams to resolve customer issues
- Identified and generated new sales opportunities, engaged in cold-calling to qualify prospects
- Positioned as wireless expert and personal advisor to clients, leading highly consultative interactions leading to sales opportunities.
Senior Customer Service Representative
Sprint
03.2001 - 03.2006
- Demonstrated an unwavering commitment to building productive relationships, resolving complex issues and winning customer loyalty
- Consulted with customers to evaluate needs and determine best solutions for service and coverage
- Strengthened customer loyalty by regularly placing follow-up calls to resolve complaints in a timely manner
- Managed and updated CRM database; verified and edited customers' information
- Consistently exceeded customer satisfaction targets.
Greeter
Sprint
09.2000 - 03.2001
- Directed the flow of traffic and managed a queue; prioritized customer check-ins based on transaction type
- Welcomed customers as they entered the store and provided assistance with general questions and inquiries, promoting a positive image of the Sprint brand
- Provided sales support to Sales Representatives during high traffic times.
Education
Muslin Education Trust College
Georgetown, GuyanaCritchlow Labor College
Georgetown, GuyanaSkills
- Loss prevention strategies
- Budgeting and financial management
- Store operations
- Merchandise Inspection
- Sales Coaching
- Sales strategy development
Skills Expertise
- Time Management
- Sales Training & Development
- Retail Operations
- Consultative Sales
- Customer Service/Experience
- Team Management
Timeline
Customer Loyalty Lead
T-Mobile
03.2021 - 03.2022
Assistant Store Manager
Sprint
04.2009 - Current
Senior Sales Consultant
Sprint
03.2006 - 04.2009
Senior Customer Service Representative
Sprint
03.2001 - 03.2006
Greeter
Sprint
09.2000 - 03.2001
Muslin Education Trust College
Critchlow Labor College
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