Summary
Overview
Work History
Education
Skills
Projects
Timeline
Generic

Mauria Blake

Atlanta,GA

Summary

Highly motivated employee with a desire to take on new challenges. Also, a resourceful professional, highly skilled in customer service for over 9 years, and building lasting relationships. I am seeking to leverage this diverse skill set in a leasing consultant role to enhance resident satisfaction and contribute to team success.

Overview

5
5
years of professional experience

Work History

Product Specialist

Apple
Los Angeles, CA
11.2021 - 02.2023
  • Learned about product's technical specifications and accurately explained specifications to customers and work team.
  • Trained new specialists to present company products or services.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Answered user inquiries to resolve computer software or hardware operation problems.
  • Evaluated software or hardware to recommend improvements or upgrades.

Teller

Wells Fargo
Los Angeles, CA
12.2019 - 08.2021
  • Adhered to applicable regulations, policies and procedures for health, safety and environmental compliance.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Organized, reviewed, and updated internal documents for branch to fix grammatical and spelling issues.
  • Maintained confidentiality of bank records and client information.
  • Answered telephones and emails, replying to team's inquiries and issues quickly and effectively.
  • Processed bill payments resulting in accurate financial records.
  • Determined existing fraud trends by analyzing accounts and transaction patterns.

Lead Sales Consultant

FedEx Office HCO Center
Atlanta, GA
07.2018 - 10.2019
  • Monitored team progress to complete projects within deadlines, including large print jobs and rush orders.
  • Applied strong writing, editing and proofreading abilities to each assignment to produce best possible projects.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Build relationships with employees inside of hotel and provide them with our services when it comes to any accommodations for print jobs/branding for conventions.
  • Achieved or surpassed company-defined sales quotas for multiple months.
  • Screened emails and decluttered inbox by creating folders, labels and filters.
  • Reduced financial discrepancies by accurately analyzing and managing customer orders and invoices.

Education

Diploma -

Westlake High School

Skills

  • Customer Service
  • Sales Expertise
  • MS Office proficient
  • Google Sheets
  • Analytical
  • Team player mentality
  • SQL
  • Linux
  • MacOS, Windows 10
  • IT Support
  • Written and oral communication skills
  • Documentation and recordkeeping
  • Strong listening skills
  • Check Cashing
  • Payment Processing

Projects

  • Filed Permissions in Linux
  • Applied Filters to SQL queries
  • Incident Handler's Journal

Timeline

Product Specialist

Apple
11.2021 - 02.2023

Teller

Wells Fargo
12.2019 - 08.2021

Lead Sales Consultant

FedEx Office HCO Center
07.2018 - 10.2019

Diploma -

Westlake High School

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