Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mauriauna Muck

Murray,KY

Summary

Dynamic and dedicated professional with a strong background in customer service at Cookout, excelling in multitasking and teamwork. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in cash handling and maintaining a clean environment, ensuring high standards of service and safety.

Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Brings understanding of importance of customer service and teamwork, along with ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills in any role needed.

Overview

5
5
years of professional experience

Work History

Crew Member

Cookout
04.2023 - 04.2025
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Trained new team members on procedures, customer service, and sales techniques.

CNA Student

Windsor Chico Creek Care And Rehabilition
12.2022 - 02.2023
  • Maintained a clean and safe environment, reducing the risk of infection and falls.
  • Improved patient comfort by providing compassionate and empathetic care.
  • Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
  • Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
  • Enhanced teamwork abilities by collaborating closely with other CNAs, nurses, and healthcare providers to achieve common goals.
  • Assisted in the implementation of individualized care plans under the supervision of registered nurses or licensed practical nurses.
  • Supported patient mobility by utilizing appropriate assistive devices such as lifts or gait belts during transfers or ambulation exercises.
  • Displayed critical thinking skills when faced with complex caregiving scenarios involving multiple patients at once.

Cashier

Walmart
10.2020 - 12.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Education

High School Diploma -

CCCS North Sacramento
Sacramento, CA
06-2019

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Cleaning
  • Attention to detail
  • Safe food handling
  • Integrity and honesty
  • Basic math\

Languages

English
Native or Bilingual

Timeline

Crew Member

Cookout
04.2023 - 04.2025

CNA Student

Windsor Chico Creek Care And Rehabilition
12.2022 - 02.2023

Cashier

Walmart
10.2020 - 12.2020

High School Diploma -

CCCS North Sacramento

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Mauriauna Muck