Maurica Charles
Roosevelt,NY
Overview
12
12
years of professional experience
Work History
General Manager
Wendy's
Seaford, NY
08.2018 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Structured HR consulting services to support clients during organizational developments and changes.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Formed and sustained strategic relationships with clients.
- Monitored progress by establishing plans, budgets and measuring results.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Designed sales and service strategies to improve revenue and retention.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Shift Manager
Checkers Rally's
Baldwin, NY
09.2012 - 07.2018
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Communicated with other shift managers to facilitate continuum of customer service.
- Upheld company standards and compliance requirements for operations.
- Documented receipts, employee hours and inventory movement.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
Education
High School Diploma -
Roosevelt High School
Roosevelt, NY06-2010
Some College (No Degree) -
Globe Institute of Technology
New York, NYSome College (No Degree) -
Finger Lakes Community College
Canandaigua, NYSkills
- Account Management
- Workflow Planning
- Process Automation
- Operations Oversight
- Project Management
- Business Administration
- Staff Supervision
- Customer Relationship Management
- P&L Management
- Supply Chain Management
- Customer Retention
- Administrative Skills
- Service Quality Improvement
- Quality Management
- Schedule Management
- Employee Scheduling
- Leadership and team building
- Top talent recruiting, hiring, and retention
Timeline
General Manager
Wendy's
08.2018 - Current
Shift Manager
Checkers Rally's
09.2012 - 07.2018
High School Diploma -
Roosevelt High School
Some College (No Degree) -
Globe Institute of Technology
Some College (No Degree) -
Finger Lakes Community College