Maurice Ah Puck
Lahaina,HI
Summary
Skilled Massage Therapist with a track record of enhancing client satisfaction at Westin Kaanapali Ocean Resort Villas. Leveraged deep tissue and Swedish massage techniques alongside exceptional professionalism to develop strong client relationships and improve service standards. Achieved notable guest loyalty through effective communication and ethical practices, ensuring a welcoming and therapeutic environment.
Great customer service skills and communication. Independent problem solver when given the opportunity. Look forward to working with and meeting new people.
Overview
14
14
years of professional experience
Work History
Massage Therapist
Westin Kaanapali Ocean Resort Villas
03.2011 - 10.2023
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Enhanced client relaxation by utilizing a variety of massage techniques tailored to individual needs.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
Spa Receptionist
Westin Kaanapali Ocean Resort Villas
03.2010 - 03.2011
- Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
- Escorted clients to spa areas, treatment rooms, and offices.
- Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Handled payments and processed credit card transactions.
- Resolved client issues professionally, promoting a positive image of the spa brand.
Guest Service Clerk
Royal Lāhainā Resort
06.2018 - 01.2020
- Implemented feedback gathered from guest reviews to continuously improve service standards throughout the hotel.
- Supported front desk operations during peak periods to maintain efficient workflow and high levels of guest satisfaction.
- Utilized excellent communication skills to relay important information between hotel departments, ensuring seamless guest experiences.
- Trained new hires on company policies, procedures, and software systems for smooth onboarding integration.
- Efficiently managed phone lines addressing inquiries professionally providing timely assistance.
- Developed strong rapport with regular guests, fostering loyalty to the property through exceptional service.
- Handled customer complaints to satisfy and retain guests.
- Greeted guests upon arrival by providing warm welcome.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Education
Massage License -
Aloha School of Massage Therapy
Kahului, HI07.2011
High School Diploma -
Lahainaluna High School
Lahaina, HI06.1995
Skills
- Deep Tissue Massage
- Swedish Massage
- Professionalism
- Cash/Credit Card Handling
- Excellent customer service skills
- Excellent communication skills
- Lei making
- Floral arrangements
Timeline
Guest Service Clerk
Royal Lāhainā Resort
06.2018 - 01.2020
Massage Therapist
Westin Kaanapali Ocean Resort Villas
03.2011 - 10.2023
Spa Receptionist
Westin Kaanapali Ocean Resort Villas
03.2010 - 03.2011
Massage License -
Aloha School of Massage Therapy
High School Diploma -
Lahainaluna High School
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