Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maurice Barboza

PFLUGERVILLE,TX

Summary

Dynamic Regional Manager at Caliber Collision Centers with a proven track record in strategic planning and team development. Enhanced customer satisfaction through effective problem resolution and coaching, while driving growth initiatives. Skilled in operations and leadership development, fostering high-performing teams to exceed sales targets and improve overall efficiency.

Overview

29
29
years of professional experience

Work History

Regional Manager

Caliber Collison Centers
05.2015 - Current
  • Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
  • Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development with the TAP mentorship program.
  • Facilitated seamless integration of new acquisitions into existing operations while maintaining positive company culture and high levels of morale among employees.
  • Motivated regional staff to achieve ambitious sales targets by establishing a competitive incentive structure and celebrating team accomplishments.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow teammates to boost company morale and promote teammate retention.

General Manager

Caliber Collision North Lamar
02.2007 - 05.2015


  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.

Service Advisor

Caliber Collision
10.2004 - 02.2007
  • Educated customers on proper repairs, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Sought ways to improve processes and services provided.

Parts Manager and Production Manager

River City Collision
07.2002 - 10.2004
  • Rearranged parts department to better serve changing trends and keep workspaces organized.
  • Increased efficiency in the parts department by implementing an improved parts sourcing to improve Parts GP%
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
  • Managed a team of technicians, providing training and support to improve their performance and productivity.

Automotive Paint Technician

River City Collision
10.2001 - 07.2002
  • Enhanced paint shop productivity by streamlining work processes and implementing efficient time management techniques.
  • Reduced rework rates by maintaining strict attention to detail during the painting process and thoroughly inspecting finished products.
  • Maintained exceptional work quality standards through rigorous surface preparation, masking, and sanding procedures prior to painting.
  • Completed jobs efficiently by prioritizing tasks, effectively managing time, and collaborating with team members when needed.

Automotive Paint Technician

Gene Messer Ford
08.1996 - 07.2001
  • Lead Paint Technician oversaw 2 Paint Technicians and 8 painter's helpers. Mentored and developed teammates to achieve their goals.


  • Achieved consistent color matching on all vehicles by utilizing advanced color matching technologies and regularly calibrating equipment.

Education

Monterey High School
Lubbock, TX

Skills

  • Operations
  • Staff training and development
  • Strategic planning
  • Regional planning
  • Team building practices
  • Training and coaching
  • Customer and vendor relations
  • Leadership development
  • Client relationship building
  • Recruiting and hiring

Languages

Spanish
Full Professional

Timeline

Regional Manager

Caliber Collison Centers
05.2015 - Current

General Manager

Caliber Collision North Lamar
02.2007 - 05.2015

Service Advisor

Caliber Collision
10.2004 - 02.2007

Parts Manager and Production Manager

River City Collision
07.2002 - 10.2004

Automotive Paint Technician

River City Collision
10.2001 - 07.2002

Automotive Paint Technician

Gene Messer Ford
08.1996 - 07.2001

Monterey High School

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