Maurice Black
Houston,TX
Summary
Results-driven professional with a strong background in apartment leasing, customer service, and tenant relations. Skilled in showcasing properties, negotiating lease agreements, and guiding prospective residents through the application process to ensure a smooth leasing experience. Adept at building positive relationships with residents, addressing inquiries, and supporting occupancy goals. Recognized for professionalism, attention to detail, and the ability to create welcoming environments that enhance resident satisfaction and retention. Employ strong communications with the ability to collaborate and develop productive workflows.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Leasing Agent
The Retreat At Riverstone
11.2025 - 01.2026
- Managed property showings and conducted market analysis to attract prospective tenants.
- Developed lease agreements and ensured compliance with local regulations.
- Facilitated communication between landlords and tenants, resolving issues efficiently.
- Implemented marketing strategies to enhance property visibility and occupancy rates.
SALES ASSOCIATE
Dillards
10.2022 - 04.2025
- Implement efficient marketing approaches such as active listening and customized product recommendations, resulting in a satisfied and distinct shopping experience for each client and promoting customer satisfaction and loyalty.
- Efficiently respond to customer’s various inquiries regarding product pricing, stock and inventory, and delivery information to ensure informed purchasing decisions.
- Collaborate with other sales associates to devise strategic sales solutions to achieve and exceed sales goals, strengthen team performance, and maximize revenue opportunities.
- Maintain up-to-date knowledge and information about the latest products or upcoming releases to assist customers with various product-related concerns by providing accurate details, driving increased sales, and a high customer satisfaction rate.
FRONT DESK AGENT
Hotel Indigo
10.2021 - 10.2022
- Registered guests into the hotel and efficiently dealt with daily check-ins, check-outs, and booking reservations to ensure a smooth experience and support front desk operations.
- Accommodated guest needs by collaborating and communicating with internal departments to ensure client satisfaction and deliver seamless, high-quality service.
- Managed book reservations over the phone and resolved various guest concerns.
- Proficiently operated cash drawers and handled payments, reports, and other requests that reflected care and concern to guarantee accuracy and build customer trust.
- Built client rapport with a trustworthy and customer-centric attitude to establish a world-class customer experience, drive long-term loyalty, and repeat business.
SALES ASSOCIATE
White House Black Market
10.2019 - 10.2021
- Administered store operations and procedures, including inventory control, merchandising, shop presentation, point-of-sales systems, customer service, and report production, guaranteeing maximum business productivity and efficiency.
- Coordinated and facilitated quarterly meetings to ensure alignment on team goals, strategies, and performance expectations, driving accountability across departments.
- Successfully organized meet-and-greet events with local businesses to build rapport and cultivate networking opportunities, supporting business development initiatives.
- Oversaw marketing efforts, tracking traffic and engagement metrics to evaluate campaign effectiveness and refine strategies, resulting in stronger brand visibility.
SALES CONSULTANT
Nardstrom
08.2014 - 10.2019
- Interacted with store management to develop special merchandising displays to improve the visual attractiveness of various products and attract customer attention.
- Assisted in inventory management and restocking processes by ensuring that popular and high-demand items were readily available to fulfill customers’ demands during peak seasons, boosting customer satisfaction and optimizing sales potential.
- Handled customer complaints professionally, escalating to management when necessary to ensure timely resolution and maintain customer trust, satisfaction, and brand reputation.
Education
High School Diploma -
Klein High School
Klein, TXSkills
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
- Teamwork and collaboration
- Customer service
- Problem-solving skills
- Listening skills
- Multi-tasking strength
Certification
- Certification, Leasing 101 | 2024 Houston Apartment Association
- Principles of Real Estate Laws of Contracts
AREAS OF EXPERTISE
- Sales Management
- Property Management
- Customer Service
- Real Estate
- Fair Housing
- Residential Leasing
- Lease Negotiations
- Working with Tenants
- Marketing
- Apartments
- Customer Satisfaction
- Resident Retention
- Inventory Management
- Lease Documentation
- Real Estate Transactions
- Rentals
- Phone Etiquette
- Time Management
- Teamwork
- Problem-solving Skills
- Conflict Resolution
- Attention to Detail
- Communication Skills
Timeline
Leasing Agent
The Retreat At Riverstone
11.2025 - 01.2026
SALES ASSOCIATE
Dillards
10.2022 - 04.2025
FRONT DESK AGENT
Hotel Indigo
10.2021 - 10.2022
SALES ASSOCIATE
White House Black Market
10.2019 - 10.2021
SALES CONSULTANT
Nardstrom
08.2014 - 10.2019
High School Diploma -
Klein High School