Hi, I’m
Maurice Brooks
Duncanville,TX
Summary
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 3 years of experience interviewing specialists, witnesses and claimants to compile information.
Overview
10
years of professional experience
2
Certification
Work History
Alacrity Solutions
Claims Adjuster/ECTA
09.2021 - 11.2023
Job overview
- Evaluated insurance policies and analyzed damages to determine coverage.
- Prepared summaries of damage, payments, and policy coverage.
- Answered customer questions regarding deductibles.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Reviewed police reports, and physical property damage to determine extent of liability.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issue
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
- Researched claims and incident information to deliver solutions and resolve problems.
- Analyzed information gathered by investigation and report findings and recommendations.
- Investigated and assessed damage to property and reviewed property damage estimates.
- Collect personal information from customers to complete claims.
Pilot Catastrophe
Property Claims Adjuster
08.2021 - 09.2021
Job overview
- Examined claims forms and other records to determine insurance coverage.
- Interacted with witnesses and claimants.
- Exercised proper judgment and decision making to analyze over 21 claims per week.
- Negotiated claim settlements and recommended litigation when claims could not be settled.
- Prepared reports of findings of investigations.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
- Used Xactimate to compile estimates for personal property and structure damage.
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Prepared sketch of floor plan and roofline and entered data into Xactimate to develop line-by-line item costs of damages.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
Cross Country Mortgage
Closing Admin
04.2021 - 08.2021
Job overview
- Verified closing financial disclosure amounts against settlement and escrow agent figures to accurately reflect borrowers' bottom-line costs.
- Maintained checklists of required documentation and open issues affecting closings.
- Delivered positive customer experiences and successful deal closures through open, constructive communications.
- Prepared preliminary settlement statements and loan closing instructions for review by title companies and closing agents.
- Reviewed titles, insurance and flood zone certifications to meet closing standards for each property.
- Consulted with clients to recognize needs and provide tailored solutions.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Reviewed and executed confidential documents, contracts and disclosures.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
Amazon
Delivery Driver
10.2019 - 04.2021
Job overview
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Fostered positive working relationships with regular customers.
Ritello Distribution
Sales Representative
01.2018 - 10.2019
Job overview
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Generated new leads through networking and attending industry events.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
FedEx
Package Handler
06.2015 - 01.2018
Job overview
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
- Stored and secured packages in designated areas to prevent damage and theft.
- Helped train new employees in safe practices and warehouse procedures.
- Assisted in receiving, stocking and distribution of merchandise.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
Chicken Express
Cashier
08.2013 - 06.2014
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Texas A&M University - CommerceCommerce, TX
Bachelor of Science from Kinesiology
06.2018
Navarro CollegeCorsicana, TX
No Degree from General Studies
06.2018
Cedar Hill High SchoolCedar Hill, TX
High School Diploma
06.2014
Skills
- Automobile/Property Claims Specialist
- CCC Reports
- Enterprise Claims System
- Xactimate
- Casualty and Property Loss
- Underwriting Knowledge
- Claims Processing
- Insurance Policy Coverage Knowledge
- Advanced Oral, Written, and Computer Communication Skills
- Data Entry (50 wpm)
- Excellent Customer Service/Time Management
- Microsoft Excel, Word, Powerpoint
- Technical Support
Certification
- Licensed Adjuster- All Lines
-Date Issued: 03/07/2019
-License Number: 2387081
- Licensed Life/Health Insurance Agent
-Date Issued: 12/09/2020
-License Number: 19066380
- Also have completed Loan Officer Pre-Licensure course
-#2161
Timeline
Claims Adjuster/ECTA
Alacrity Solutions
09.2021 - 11.2023
Property Claims Adjuster
Pilot Catastrophe
08.2021 - 09.2021
Closing Admin
Cross Country Mortgage
04.2021 - 08.2021
Delivery Driver
Amazon
10.2019 - 04.2021
Sales Representative
Ritello Distribution
01.2018 - 10.2019
Package Handler
FedEx
06.2015 - 01.2018
Cashier
Chicken Express
08.2013 - 06.2014
Texas A&M University - Commerce
Bachelor of Science from Kinesiology
Navarro College
No Degree from General Studies
Cedar Hill High School
High School Diploma
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