Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Maurice Brown

Nashville,TN

Summary

Dynamic customer service professional with a proven track record at Dunlap and Kyle Tire Company, excelling in complaint handling and relationship building. Recognized for enhancing customer satisfaction through effective problem resolution and active listening, consistently exceeding performance metrics and fostering a positive team environment. Skilled in payment processing and team development.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Dunlap and Kyle Tire Company
11.2021 - Current
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Mover

Fox
01.2020 - 10.2021
  • Worked closely with team members to develop efficient strategies for completing moves within designated timeframes.
  • Loaded and unloaded trucks with customer possessions or merchandise weighing up to Number lbs.
  • Maneuvered items carefully through narrow hallways and doorways to prevent damage.
  • Moved furniture and boxes using utility dolly and truck ramp.
  • Reduced potential damage to items by using appropriate packing materials and techniques for fragile or valuable possessions.
  • Enhanced team efficiency by coordinating with coworkers to complete tasks quickly and effectively.
  • Inspected items for damage and reported issues to supervisor for resolution.
  • Strapped items down over protective padding to secure throughout transportation.
  • Followed verbal and written instructions to properly move and ship products.
  • Packed boxes by filling voids and arranging items to fit appropriately based on size, dimensions, and weight.
  • Followed safety protocols to prevent accidents and injuries.
  • Facilitated smooth communication between clients and the moving team, addressing any questions or concerns promptly.
  • Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and reassembling tables.
  • Provided physical assistance during heavy lifting tasks as needed, minimizing risk of injury for both employees and clients'' possessions.
  • Communicated with customers courteously and professionally to drive satisfaction.
  • Demonstrated strong problem-solving skills when faced with unexpected challenges during moves, finding effective solutions that satisfied clients'' needs.
  • Improved client satisfaction by carefully packing and transporting their belongings in a timely manner.
  • Assisted clients with furniture disassembly and reassembly, ensuring proper setup at the new location.
  • Communicated with clients to understand their specific needs, tailoring services accordingly for a seamless moving experience.
  • Prevented load shifting or damage by using bracing and strapping techniques.
  • Arranged items at destination according to customer requests and instructions.
  • Maintained excellent customer service, addressing any concerns and providing solutions as needed.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Ensured safe transportation of items by properly loading and securing them in the moving truck.
  • Collaborated with other movers to establish priorities during complex moves involving multiple locations or large quantities of items.
  • Cleaned and maintained truck and other equipment to maintain optimum working condition.
  • Educated clients on best practices for packing and organizing their belongings prior to the move, leading to less confusion upon arrival at the new location.
  • Upheld strict safety standards during all moving tasks, minimizing accidents and ensuring the well-being of both team members and clients'' possessions.
  • Managed time effectively, ensuring that all tasks were completed within allotted schedules while maintaining attention to detail.
  • Increased repeat business through professional interactions and top-notch service for all clients.
  • Disconnected and reconstructed furniture by removing headboards from bed frames, unscrewing mirrors from dressers and Action.
  • Navigated through various traffic conditions safely, ensuring timely delivery of belongings while adhering to all road regulations.
  • Maintained clean and organized trucks, facilitating easier loading and unloading.
  • Conducted thorough pre-move assessments to provide accurate cost estimates, improving transparency and trust with clients.
  • Improved client satisfaction by resolving complaints and issues swiftly and effectively.
  • Improved safety record by enforcing strict adherence to safety protocols during moves.
  • Fostered positive work environment, leading by example and assisting team members when needed.
  • Streamlined loading process to ensure safe transport of goods, minimizing breakage.
  • Enhanced customer satisfaction with prompt and courteous delivery service.
  • Enhanced team's skills with regular training sessions on packing and lifting techniques.
  • Ensured timely delivery, planning routes to avoid traffic and construction delays.
  • Streamlined unpacking process, allowing clients to settle into their new homes quicker.
  • Assisted in relocation of specialty items, such as pianos and antiques, with special attention to detail and care.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Maintained clean, orderly work environment free of hazards.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Operated moving truck safely to deliver items to destination without nicks or scratches.
  • Operated equipment while observing standard safety procedures.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.

Warehouse Worker

Dunlap and Kyle Tire Company
09.2018 - 12.2019
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
  • Participated in continuous improvement initiatives to streamline workflows and optimize productivity levels.
  • Supported customer satisfaction efforts through prompt resolution of delivery issues.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Enhanced order fulfillment accuracy, double-checking each order against its picking list.
  • Reduced order processing times with meticulous attention to order picking and packaging.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
  • Strengthened team collaboration, working closely with peers to tackle large projects and tight deadlines.
  • Increased customer satisfaction by ensuring accurate and timely dispatch of orders.

Education

Honors Graduate - Honors Courses

Stratford High School
Nashville, TN
05.1998

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Complaint handling
  • Payment processing
  • Client relations
  • Professional telephone demeanor
  • Call management
  • Product knowledge
  • Follow-up skills
  • Paperwork processing
  • Order processing
  • Team development
  • Documentation
  • Administrative support
  • Prioritization
  • De-escalation techniques
  • Building rapport
  • Filing
  • Product sales
  • Coordination
  • Assertiveness
  • Order fulfillment
  • Recordkeeping strengths
  • Reading comprehension
  • Staff education and training
  • Stock management
  • Proofreading
  • Document control
  • Shipping and logistics
  • Sales closing
  • Warehousing functions
  • Consultative sales

    • Lead generation

Accomplishments

Became supervisor and team lead just under two years with hard and dependability

Timeline

Customer Service Representative

Dunlap and Kyle Tire Company
11.2021 - Current

Mover

Fox
01.2020 - 10.2021

Warehouse Worker

Dunlap and Kyle Tire Company
09.2018 - 12.2019

Honors Graduate - Honors Courses

Stratford High School

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Maurice Brown