Maurice Brown Jr.
Baltimore,USA
Summary
Accomplished Field Sales Representative offering 21 years of comprehensive experience attracting new clients and sourcing opportunities by developing successful sales strategies. Polished in promoting and marketing products and maintaining and building brand presence. Proficient in CRM and Salesforce coupled with excellent knowledge of various sales and negotiation techniques.
Overview
23
23
years of professional experience
Work History
Master General Agent
Globe Life/ American Income Division
08.2020 - Current
- Analyzed customers' financial situations to recommend appropriate life insurance policies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Marketed life insurance products to increase customer bases and revenue.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Designed presentations and marketing materials to promote insurance products.
- Conducted annual reviews of existing policies to update information.
- Managed and motivated employees to be productive and engaged in work.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Direct Sales Rep
Comcast/ Xfinity
08.2004 - 12.2019
- Maintained friendly and professional customer interactions
- Answered customers' questions regarding products, prices and availability
- Emphasized product features based on analysis of customers' needs
- Attended trade shows and sales conferences
- Collaborated with colleagues to exchange selling strategies and marketing information
- Acted as customer liaison between sales management and personal accounts
- Taught potential clients about products through seminars and other special events
- Responded to all customer inquiries in a timely manner
- Collaborated with members of other departments to complete sales transactions
- Used networking opportunities to create successful, on-going business relationships
- Scheduled and attended at least 10-15 appointments per week.
- Met customers in homes and businesses to discuss and demonstrate products.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Customer Service Rep
Comcast
03.2002 - 08.2004
- Answered customers' questions regarding products, prices and availability
- Emphasized product features based on analysis of customers' needs
- Collaborated with colleagues to exchange selling strategies and marketing information
- Responded to all customer inquiries in a timely manner
- Collaborated with members of other departments to complete sales transactions
- Shared product knowledge with customers while making personal recommendations.
Telemarketing Rep
Spherion/ Comcast
02.2001 - 02.2002
- Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day
- Participated in various incentive programs and contests designed to support achievement of production goals
- Recognized as top sales generator
- Consistently met and exceeded department expectations for productivity and accuracy levels.
Education
High School Diploma - Engineering
Baltimore Polytechnic Institute
Baltimore, MD01.2000
Skills
- Building relationships
- Negotiating
- Closing sales
- Relationship selling
- Friendly and cheerful
- Approachable
- Proven sales track record
- Team leadership
- Goal-oriented
- Telemarketing
- New customer acquisition
- Prospecting
- SalesForce
- Special events planning
- Excellent communication skills
Timeline
Master General Agent
Globe Life/ American Income Division
08.2020 - Current
Direct Sales Rep
Comcast/ Xfinity
08.2004 - 12.2019
Customer Service Rep
Comcast
03.2002 - 08.2004
Telemarketing Rep
Spherion/ Comcast
02.2001 - 02.2002
High School Diploma - Engineering
Baltimore Polytechnic Institute
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