Accomplished Field Sales Representative offering 21 years of comprehensive experience attracting new clients and sourcing opportunities by developing successful sales strategies. Polished in promoting and marketing products and maintaining and building brand presence. Proficient in CRM and Salesforce coupled with excellent knowledge of various sales and negotiation techniques.
Overview
23
23
years of professional experience
Work History
Master General Agent
Globe Life/ American Income Division
2020.08 - Current
Analyzed customers' financial situations to recommend appropriate life insurance policies.
Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Marketed life insurance products to increase customer bases and revenue.
Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Designed presentations and marketing materials to promote insurance products.
Conducted annual reviews of existing policies to update information.
Managed and motivated employees to be productive and engaged in work.
Cross-trained existing employees to maximize team agility and performance.
Maximized performance by monitoring daily activities and mentoring team members.
Onboarded new employees with training and new hire documentation.
Developed and implemented business strategies to achieve business goals and stay competitive.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Set aggressive targets for employees to drive company success and strengthen motivation.
Direct Sales Rep
Comcast/ Xfinity
2004.08 - 2019.12
Maintained friendly and professional customer interactions
Answered customers' questions regarding products, prices and availability
Emphasized product features based on analysis of customers' needs
Attended trade shows and sales conferences
Collaborated with colleagues to exchange selling strategies and marketing information
Acted as customer liaison between sales management and personal accounts
Taught potential clients about products through seminars and other special events
Responded to all customer inquiries in a timely manner
Collaborated with members of other departments to complete sales transactions
Used networking opportunities to create successful, on-going business relationships
Scheduled and attended at least 10-15 appointments per week.
Met customers in homes and businesses to discuss and demonstrate products.
Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
Customer Service Rep
Comcast
2002.03 - 2004.08
Answered customers' questions regarding products, prices and availability
Emphasized product features based on analysis of customers' needs
Collaborated with colleagues to exchange selling strategies and marketing information
Responded to all customer inquiries in a timely manner
Collaborated with members of other departments to complete sales transactions
Shared product knowledge with customers while making personal recommendations.
Telemarketing Rep
Spherion/ Comcast
2001.02 - 2002.02
Identified prospective customers using lead generating methods and performing an average of 60 cold calls per day
Participated in various incentive programs and contests designed to support achievement of production goals
Recognized as top sales generator
Consistently met and exceeded department expectations for productivity and accuracy levels.
Education
High School Diploma - Engineering
Baltimore Polytechnic Institute
Baltimore, MD
01.2000
Skills
Building relationships
Negotiating
Closing sales
Relationship selling
Friendly and cheerful
Approachable
Proven sales track record
Team leadership
Goal-oriented
Telemarketing
New customer acquisition
Prospecting
SalesForce
Special events planning
Excellent communication skills
Timeline
Master General Agent
Globe Life/ American Income Division
2020.08 - Current
Direct Sales Rep
Comcast/ Xfinity
2004.08 - 2019.12
Customer Service Rep
Comcast
2002.03 - 2004.08
Telemarketing Rep
Spherion/ Comcast
2001.02 - 2002.02
High School Diploma - Engineering
Baltimore Polytechnic Institute
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Regional Sales Director at GLOBE LIFE - AMERICAN INCOME LIFE DIVISIONRegional Sales Director at GLOBE LIFE - AMERICAN INCOME LIFE DIVISION