Maurice Burns
Philadelphia,PA
Overview
9
9
years of professional experience
Work History
Home Health Aide
My Independence At Home
05.2016 - Current
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Developed rapport to create safe and trusting environment for care.
- Administered medication as directed by physician.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
Customer Service Representative
AXION
04.2018 - 02.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Security Supervisor
Allied Universal Security Services
08.2017 - 09.2019
- Recorded incident reports with detailed accounts of occurrences.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Conducted regular patrols of facility to detect and deter security threats.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Supervised team of 15 security personnel during shift
Guest Service Agent
Hilton
06.2015 - 08.2017
- Collected room deposits, fees, and payments.
- Greeted guests upon arrival and offered assistance.
- Assisted guests with check-ins, account inquiries and any additional services needed.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Recommended hotel services or amenities that guest may find useful.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Provided guest assistance and recommendations for tourist attractions.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles.
Line Cook Supervisor
Chic-Fil-A
05.2014 - 07.2015
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food preparation, production, and plating for quality control.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Education
High School Diploma -
South Philadelphia High School
Philadelphia, PA06.2015
Skills
- Report preparation
- Sales expertise
- Complaint resolution
- Stock management
- Key holder experience
- Order fulfillment
- Staff education and training
- Creative problem solving
- Medical terminology knowledge
- Multi-line phone talent
- Account management
- Administrative support
- Strategic sales knowledge
- Route dispatch
- Money handling abilities
- Professional telephone demeanor
Languages
Arabic
Native or Bilingual
Timeline
Customer Service Representative
AXION
04.2018 - 02.2021
Security Supervisor
Allied Universal Security Services
08.2017 - 09.2019
Home Health Aide
My Independence At Home
05.2016 - Current
Guest Service Agent
Hilton
06.2015 - 08.2017
Line Cook Supervisor
Chic-Fil-A
05.2014 - 07.2015
High School Diploma -
South Philadelphia High School
Similar Profiles
Anaysha HarvinAnaysha Harvin
Home Health Aide at My Independence At HomeHome Health Aide at My Independence At Home
Zabriya McdanielsZabriya Mcdaniels
Cna at My Independence At HomeCna at My Independence At Home
Jamil ThomasJamil Thomas
Personal Caregiver at My Independence At HomePersonal Caregiver at My Independence At Home