Maurice Coleman
Baltimore,MD
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
2026
2026
years of professional experience
Work History
Residential Shift Supervisor
Arrow Child & Family Ministries
- - Supervised a team of Residential Counselors, including scheduling and performance support.
- - Oversaw children during daily activities to promote healthy social behavior.
- - Completed case notes, incident reports, and residential documentation.
- - Collaborated with clinical staff and implemented treatment plans.
- - Ensured professional standards in staff conduct and resident interactions.
- - Trained new Residential Counselors and modeled appropriate skill sets.
- - Supervised medication administration and maintained accurate records.
- - Provided crisis intervention support when needed.
- - Ensured compliance with regulations and organizational standards.
Student Safety Assistant
Baltimore County Public Schools
08.2024 - Current
- - Implemented emergency response drills, improving preparedness and reducing response times.
- - Coordinated with teachers and staff to address student concerns, fostering a supportive environment.
- - Maintained detailed incident and safety reports to ensure accurate documentation and follow-up.
- - Monitored behavior patterns to identify safety risks and implement proactive interventions.
- - Built strong relationships with students through active listening and consistent support.
Paraeducator
Baltimore City Public School System
08.2022 - 06.2024
- - Supported teachers with lesson planning and classroom organization.
- - Facilitated small group instruction to enhance comprehension.
- - Monitored behavior and reinforced positive classroom culture.
- - Assisted with test administration and academic data tracking.
- - Encouraged student engagement through interactive learning activities.
Front Office Assistant Manager
Renaissance Baltimore Harbor Hotel
01.2020 - 12.2023
- - Streamlined front desk operations, increasing check-in efficiency.
- - Collaborated with housekeeping to resolve guest issues.
- - Managed booking records and financial reconciliations.
- - Introduced guest feedback processes.
- - Trained new staff and improved team coordination.
- - Analyzed feedback trends to strengthen retention strategies.
GM Support Manager
Walmart
04.2020 - 12.2021
- - Led team operations to improve customer satisfaction.
- - Streamlined workflows to reduce costs and increase efficiency.
- - Resolved operational challenges and supported staff development.
- - Addressed customer concerns promptly.
Resident Advisor
Maryland Department of Juvenile Services
08.2018 - 12.2019
- - Guided youth in life-skills development and positive behavioral choices.
- - Implemented structured programs to encourage engagement.
- - Collaborated with staff on individualized support plans.
- - Monitored progress and documented behavior trends.
- - Fostered trust-based relationships that encouraged growth.
Lead Guest Services Representative
Sheraton Inner Harbor Hotel
06.2016 - 08.2018
- - Managed guest check-ins and check-outs.
- - Coordinated with housekeeping for room readiness.
- - Processed payments accurately and upheld confidentiality.
- - Resolved guest concerns professionally.
- - Streamlined check-in process and reduced wait times.
Education
Bachelor of Arts - Psychology
Southern New Hampshire University
Manchester, NH07.2025
Associate of Science - Criminal Justice
Southern New Hampshire University
Manchester, NH08.2018
Skills
- Incident reporting
- Scheduling
- Meal planning
- Crisis management
- Housekeeping oversight
- Resident assessment
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Organizational skills
- Team leadership
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Problem resolution
Timeline
Student Safety Assistant
Baltimore County Public Schools
08.2024 - Current
Paraeducator
Baltimore City Public School System
08.2022 - 06.2024
GM Support Manager
Walmart
04.2020 - 12.2021
Front Office Assistant Manager
Renaissance Baltimore Harbor Hotel
01.2020 - 12.2023
Resident Advisor
Maryland Department of Juvenile Services
08.2018 - 12.2019
Lead Guest Services Representative
Sheraton Inner Harbor Hotel
06.2016 - 08.2018
Residential Shift Supervisor
Arrow Child & Family Ministries
Bachelor of Arts - Psychology
Southern New Hampshire University
Associate of Science - Criminal Justice
Southern New Hampshire University