Summary
Overview
Work History
Education
Skills
Timeline
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Maurice Daniels

Chattanooga,TN

Summary

Dynamic professional with a proven track record at Lowes Home Improvement, excelling in customer relations and expert problem-solving. Enhanced customer satisfaction through effective complaint resolution and implemented training programs that improved team performance. Skilled in HVAC systems and project management, fostering collaboration to achieve goals efficiently.

Overview

19
19
years of professional experience

Work History

Pro Sale Specialist

Lowes Home Improvment
03.2009 - 02.2025
  • Followed all company policies and procedures to deliver quality work.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Enhanced customer satisfaction with timely and accurate issue resolution.
  • Restructured customer service process, ensuring quicker response times.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Analyzed sales data to identify trends and adjust marketing strategies accordingly.

Head Custodian

Hamilton County Schools
07.2006 - 02.2009
  • Increased overall satisfaction among users of the facility by consistently maintaining high standards of cleanliness in all spaces.
  • Contributed to a positive school culture through professional interactions with students, staff, and visitors.
  • Checked in and stocked inventory throughout facility.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Upheld a well-maintained school environment by coordinating deep-cleaning tasks during breaks and holidays.
  • Managed inventory of cleaning supplies and equipment effectively to minimize waste and ensure timely replenishment.
  • Organized daily cleaning schedules for custodial team.
  • Enhanced cleanliness and sanitation by implementing efficient custodial procedures and using appropriate cleaning solutions.
  • Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Completed routine floor stripping, sealing, and finishing.
  • Optimized energy efficiency by routinely monitoring HVAC systems and making necessary adjustments for optimal performance.
  • Replaced and refilled paper towel and toilet paper dispensers for users convenience.
  • Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
  • Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
  • Maintained floor cleaning and waxing equipment.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Used power scrubbing and waxing machines to scrub and polish floors.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Identified repair needs and major maintenance concerns, and escalated issues to management.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Operated buffers and burnishers to clean and polish floors.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
  • Used hand trucks or manually lifted supplies, equipment and heavy furniture.
  • Supervised supplies in inventory and submitted reorder requests.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Cleaned equipment and machinery to maintain in optimum working condition.
  • Reported damages and hazardous conditions to management for further action.
  • Followed safety protocols and safe use of protective gear to prevent injury to self and others.
  • Emptied trash cans and recycling bins to keep building clean and free of germs.
  • Kept building spaces premises clean inside and outside.
  • Boosted team morale by providing consistent guidance, feedback, and support to custodial staff members.
  • Mitigated risk factors in the workplace by maintaining up-to-date knowledge on relevant safety regulations.
  • Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
  • Streamlined workflow with the development of a comprehensive daily task schedule for the custodial team.
  • Ensured proper disposal of hazardous materials according to established safety protocols for environmental protection.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Safeguarded building security by performing regular checks on doors, windows, and alarms after hours or during weekends.
  • Set up, arranged and removed decorations, tables, chairs, ladders, and scaffolding to prepare facilities for large events.
  • Moved furniture for cleaning and set up for special events.
  • Improved safety standards by promptly addressing potential hazards, such as wet floors, loose wiring, or broken fixtures.
  • Maintained open lines of communication with administrators regarding any upcoming projects that might impact custodial operations.
  • Reported vandalism or other damage to property to supervisor.
  • Coordinated with contractors for timely completion of repair works ensuring minimal disruption to daily activities at the facility.
  • Collaborated with administrators to address specific facility needs during events or special projects.

Education

GED -

Old Dominion Job Corps Center
1073 Father Judge Rd Monroe, VA 24574
06-1991

Skills

  • Customer relations
  • Expert problem solving
  • Analytical thinking
  • Documentation management
  • HVAC systems
  • Maintenance and repair
  • Self motivation
  • Time management
  • Multitasking
  • Problem-solving abilities
  • Project management
  • Teamwork

Timeline

Pro Sale Specialist

Lowes Home Improvment
03.2009 - 02.2025

Head Custodian

Hamilton County Schools
07.2006 - 02.2009

GED -

Old Dominion Job Corps Center