Maurice Dawson
Management
Brandon,FL
Summary
Innovative Merchandising Manager offering Number years of experience in leveraging technology and data to manage broad selection of merchandise. Successful in managing inventory to provide detailed data for successful purchasing selections. Proficient in using technology to drive sales with knowledge of e-commerce and online sales techniques.
Driven Merchandising Manager with Number years of experience in maximizing product sales and overseeing merchandise trends. Effective in overseeing day-to-day sales and inventory stock levels to determine purchasing needs. Expert in merchandise planning based on prior sales and trends to provide well-rounded selection of products sought by customers.
Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Merchandise Manager
Lowes Home Improvment
Tampa, FL
07.2018 - Current
- Arranged consistent shelves, bins and racks at Number locations by following established planograms.
- Developed merchandise plans to purchase various highly sought-after items to increase sales by Number%.
- Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
- Serviced accounts using prospecting, product marketing and merchandising techniques to enhance product awareness.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Developed productive relationships with key account holders.
- Drove sales growth in Type area.
- Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
- Assessed areas of service concern and developed improvement plans.
- Completed monthly profit and loss performance reports.
Operations Manager
Lowes Home Improvment
Tampa, FL
11.2014 - 07.2018
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Identified procedure or process changes required to improve performance and productivity.
- Increased profit by streamlining operations.
- Developed systems to track and log work issues.
- Evaluated suppliers to maintain cost controls and improve operations.
- Partnered with vendors and suppliers to effectively manage and budget.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Introduced new methods, practices and systems to reduce turnaround time.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Formulated processes to reduce downtime and financial loss.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Reviewed operations reports to understand numbers and trends.
Store Manager
Lowes Home Improvment
Atlanta, GA
06.2008 - 10.2012
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Rotated stock to achieve optimum appeal and minimize shrinkage.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Prepared annual budgets with controls to prevent overages.
- Managed inventory control, cash control and store opening and closing procedures.
- Introduced new methods, practices and systems to reduce turnaround time.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Supervised guests at front counter, answering questions regarding products.
Operations Manager
Lowes Home Improvment
Springfield, IL
06.2002 - 06.2007
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Prepared annual budgets with controls to prevent overages.
- Built and reviewed master service agreements to simplify and streamline contract negotiation process.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Identified procedure or process changes required to improve performance and productivity.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Developed systems to track and log work issues.
- Partnered with vendors and suppliers to effectively manage and budget.
- Increased profit by streamlining operations.
- Evaluated suppliers to maintain cost controls and improve operations.
- Reviewed operations reports to understand numbers and trends.
- Formulated processes to reduce downtime and financial loss.
Assistant Store Manager
Lowes Home Improvment
Dallas, TX
09.1997 - 06.2001
- Developed merchandise plans to purchase various highly sought-after items to increase sales by Number%.
- Planned out sales cycles to develop and service accounts by using product marketing, prospecting, promotion and merchandising for product awareness and placement.
- Oversaw inventory counts each Timespan to maintain stock records and account for shrinkage.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
- Set sales quotas, established performance expectations and visited retailers to optimize sales and customer service.
- Serviced accounts using prospecting, product marketing and merchandising techniques to enhance product awareness.
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Developed productive relationships with key account holders.
- Implemented process improvements that reduced average purchasing cycle times by Number%.
- Assessed areas of service concern and developed improvement plans.
- Completed monthly profit and loss performance reports.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Evaluated suppliers to maintain cost controls and improve operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reviewed sales and gross profit report to assess company efficiency.
Education
Louisiana Tech University
Ruston, LA08.1985
Business Administration
Pineview High School
Shreveport, LA05.1985
Skills
- Seasonal Displays
- Project Requirements
- Proper Staffing
- Staff Assignments
- Monthly Audits
- Operational Efficiency
- Statistical Data
- Category Growth
- Customer Inquiries
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
- Supervised team of Number staff members.
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
Timeline
Merchandise Manager
Lowes Home Improvment
07.2018 - Current
Operations Manager
Lowes Home Improvment
11.2014 - 07.2018
Store Manager
Lowes Home Improvment
06.2008 - 10.2012
Operations Manager
Lowes Home Improvment
06.2002 - 06.2007
Assistant Store Manager
Lowes Home Improvment
09.1997 - 06.2001
Louisiana Tech University
Business Administration
Pineview High School
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