Summary
Overview
Work History
Education
Skills
Timeline
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Maurice De Vose

Malvern,PA

Summary

Hardworking professional with about a decade of experience and a proven knowledge of back office operations, administrative support and customer service. Aiming to leverage my abilities to successfully fill the role at your company. Detail-oriented professional with experience in records management, Microsoft Office and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your company achieve its goals.

Overview

11
11
years of professional experience

Work History

Service Specialists

Ecolab
09.2023 - Current
  • Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
  • Streamlined service processes for quicker response times, enhancing overall customer experience.
  • Eliminated pest infestations by conducting thorough inspections and identifying root causes of infestations.
  • Commercial extermination


Customer Support Analyst

West Shore Home
09.2023 - Current
  • Enhanced customer satisfaction by providing timely and accurate solutions to technical issues.
  • Streamlined support processes for increased efficiency and reduced response times.
  • Resolved complex customer complaints, ensuring a positive experience with the company''s products and services.
  • Collaborated with cross-functional teams to identify and resolve recurring customer concerns.

Front Desk Customer Service Representative

Marriott Hotels
10.2022 - 03.2023
  • Book/modify reservations
    for customers,check guest in & take electronic payments
  • deescalate problems,create solutions in a professional manor,positive reviews for great customer service
  • sustainable relationships with customer accounts using open and interactive communication.

Cosmetology Director

One Of One Grooming
06.2013 - 01.2023
  • Assembled books, materials, supplies and equipment for training, courses, and projects.
  • Observed students' to determine progress, provide feedback and suggestf improvement.
  • Advised students on course selection and career decisions
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.

Customer Service Representative

Green Lawn Fertilizing
02.2020 - 04.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs
  • incoming/outgoing calls, prompt servicing to avoid waiting times and generating a low average handling time
  • prepared billing invoices for customers purchase and record transaction, date, prices and fees to support accuracy.

Customer Service Agent

Ring Inc.
02.2019 - 08.2019
  • resolving concerns
    monitored phone, fax and electronic database systems for incoming customers inquiries
  • assists large volume of customers daily with positive attitudes maintained accurate and current customer data
  • used company troubleshooting resolution tree to evaluate technical problems and found solutions

Education

Associate of Applied Science - Marketing

Grand Canyon University
Phoenix, AZ

Associate of Business Administration - Marketing

Delaware Technical And Community College
Wilmington, DE

Skills

  • Microsoft Software's; excel,office,word, etc
  • Salesforce
  • Five9
  • Dialer

Timeline

Service Specialists

Ecolab
09.2023 - Current

Customer Support Analyst

West Shore Home
09.2023 - Current

Front Desk Customer Service Representative

Marriott Hotels
10.2022 - 03.2023

Customer Service Representative

Green Lawn Fertilizing
02.2020 - 04.2021

Customer Service Agent

Ring Inc.
02.2019 - 08.2019

Cosmetology Director

One Of One Grooming
06.2013 - 01.2023

Associate of Applied Science - Marketing

Grand Canyon University

Associate of Business Administration - Marketing

Delaware Technical And Community College

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Maurice De Vose