Maurice Charles Dupree
Hastings,MN
Summary
Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities. Knowledgeable and proficient in searching both physical and computerized catalogs, order systems and parts databases. Works efficiently and accurately to meet productivity, sales and customer service objectives.
Overview
6
6
years of professional experience
Work History
Parts Counter Sales Person
Orilleys Auto Parts
Hastings, MN
2022 - 2023
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Assisted customers with diagnosing problems for automotive or tractor equipment and purchasing necessary replacements.
- Ordered parts for customers, repair shops and service departments for use in automotive and farming equipment.
AUTOMOTIVE SERVICE ADVISOR
Dodge Of Burnsville
Burnsville, MN
2021 - 2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Answered questions and provided information about services, scheduling, maintenance, pricing and warranties.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Suggested additional services to customers in order to meet upsell goals.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
AUTOMOTIVE SALES REPRESENTATIVE
Walser Automotive Group Nissan
2019 - 2020
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Answered telephone and email inquiries from potential customers.
SERVICE ADVISOR
Motoprimo
2019 - 2019
- Set up repair appointments with customers to meet customer needs and resolve key concerns
- Recommended additional, useful services to customers, which helped to increase overall sales
- Built client rapport while accurately processing repair documentation
- Leveraged opportunities to upsell company products and services while providing information and discussing options with customers
- Prepared, completed and processed customer account forms and database changes
- Assisted mechanics by helping them work on customer vehicles.
SALES SERVICE REPRESENTATIVE
Grand View Tire And Auto
Edina, MN
2018 - 2018
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Researched client requests to create best possible solutions for diverse needs.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
AUTO SALES CONSULTANT
Cornerstone Automotive
2015 - 2017
- Consulted with sales and finance managers to negotiate sales price, trade-in allowance, license fee, discounts and financing or lease options on vehicle.
- Maintained contact with established customers to confirm satisfactory experience and encourage repeat and referral business.
- Made car recommendations based on preferences and outlined benefits of each car option.
- Drove team revenue totals by bringing in top sales numbers.
- Greeted customers upon arrival to dealership and engaged in conversation to uncover specific purchasing needs and budget.
DEMOLITION CREW MEMBER
Demolition, MN Solutions
Brooklyn Park, MN
2012 - 2015
- Unloaded and identified building materials, machinery and tools, distributing to appropriate locations according to project plans and specifications
- Read plans, instructions and specifications to determine work activities
- Prepared construction sites to eliminate possible hazards.
AUTOMOTIVE DETAILER
Feldmann Nissan
2010 - 2012
- Washed customer cars and returned them to the owners and stocked vehicles on the lot
- Detailed vehicles interior and exteriors and would refuel them when needed
- Made sure work space was clean and organized including the lot
- Vacuumed interiors of vehicles to remove dirt and debris.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
AUTO DETAILER
Craig's Auto Spa and Detail
2006 - 2008
- Cleaned upholstery, rugs and other surfaces by using cleaning agents, applicators and cleaning devices.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
- Applied wax to vehicle exteriors and buffed to brilliant shine.
Education
BURNSVILLE HIGH SCHOOL
Skills
- Excellent Communication
- Preventative Maintenance
- Critical thinking
- Computer literacy
- Interpersonal skills
- Task Prioritization
- Warranty Processing
- Product Knowledge
- Time Management
- Organization
- Customer Service
- Problem Solving
- Multitasking
- Parts Ordering
- Appointment Scheduling
References
- ANDY STERRETT, Machinist, Skyline Exhibits,
- (651) 270-5641, mrclean80@hotmail.com, Friend
- NICK MATTHEWS, Owner/Operator, Self Employed,
- (612) 481-6057, matthews.nicholas.k@outlook.com, Friend
- MOLLI DIEDRICH, Property Manager, Intersolutions,
- (952) 564-1738, diedrich.moll@gmail.com, Friend
Timeline
SALES SERVICE REPRESENTATIVE
Grand View Tire And Auto
2018 - 2018
DEMOLITION CREW MEMBER
Demolition, MN Solutions
2012 - 2015
BURNSVILLE HIGH SCHOOL
Parts Counter Sales Person
Orilleys Auto Parts
2022 - 2023
AUTOMOTIVE SERVICE ADVISOR
Dodge Of Burnsville
2021 - 2022
AUTOMOTIVE SALES REPRESENTATIVE
Walser Automotive Group Nissan
2019 - 2020
SERVICE ADVISOR
Motoprimo
2019 - 2019
AUTO SALES CONSULTANT
Cornerstone Automotive
2015 - 2017
AUTOMOTIVE DETAILER
Feldmann Nissan
2010 - 2012
AUTO DETAILER
Craig's Auto Spa and Detail
2006 - 2008
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