Maurice Fournier
Enfield,CT
Summary
Effectively utilize skills and relevant work experience to help others meet their needs, in a forward thinking workplace Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
15
15
years of professional experience
Work History
Operations Manager
Core & Main
01.2024 - Current
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed and maintained relationships with external vendors and suppliers.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Facilitated smooth collaboration between departments through clear communication channels.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Reported issues to higher management with great detail.
- Developed and implemented strategies to maximize customer satisfaction.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Inside Sales Representative
Core & Main
03.2021 - 12.2023
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
- Negotiated prices, terms of sales and service agreements.
- Developed, maintained and utilized diverse client base.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Created a supportive and motivating team environment, celebrating achievements and fostering collaboration among members.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Front Desk Reception
Sunrise Behavioral Health Care
10.2017 - 07.2019
- Efficient customer service, while focusing on multiple tasks at simultaneously, which developed and continued to improve my ability to multi-task
- Generated the schedule, accommodate rooms from clinicians to see their clients
- Extensive use of various computer systems such as Word, Excel and other company systems.
Society 1851 Service Advocate
MassMutual Financial Group
04.2011 - 08.2017
- Responsible for handling inbound calls from policy owners and their financial advisors inquiring on a variety of services
- Facilitate financial transactions and create formal correspondence sent to the policy owners
- Provide guidance to callers seeking technical support and instruction on required form completion
- Brining the utmost level of customer service to each phone call through the application of an empathetic philosophy
- Mentoring new hires during six week training process- Providing hands on learning, administering mock calls and offering my guidance and support for their success
- As part of the Society 1851 services, we conducted business with the top 10 percent of top selling insurance agents from the company.
Electronic Sales Consultant
Sears Holdings
03.2009 - 02.2011
- Engage customers through a discovery process designed to outline which products best fits their needs
- Increase profits for the company by coaching coworkers, both on the sales floor and in meetings in an effort to improve their ability to close sales, as well as sell additional products and services; such as extended warranties, accessories and installation services
- Maintain a professional, clean and organized sales floor that is conducive to a successful buying experience for the customer, as well as a successful selling environment for myself and coworkers.
Education
Psychology -
Holyoke Community College
Holyoke, MASkills
- Proficient with Microsoft Word, Excel, PowerPoint, Westlaw and other Window’s based software
- Ability to easily navigate and work with all commonly used operating systems, including Windows, Mac OSX and Linux
- Communication oriented with customers, co-workers and management; fair knowledge of Spanish language
- Able to train and oversee new employees
- Adapt well to changing requirements and information
- Schedule Management
- Problem-Solving
- Customer Relations
- Fluent in English and Spanish
- Goal Setting
Timeline
Operations Manager
Core & Main
01.2024 - Current
Inside Sales Representative
Core & Main
03.2021 - 12.2023
Front Desk Reception
Sunrise Behavioral Health Care
10.2017 - 07.2019
Society 1851 Service Advocate
MassMutual Financial Group
04.2011 - 08.2017
Electronic Sales Consultant
Sears Holdings
03.2009 - 02.2011
Psychology -
Holyoke Community College