Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Industries
Timeline
Generic
Maurice French

Maurice French

Ann Arbor

Summary

Program / Sr. Project Manager / IT Delivery Consultant

20-year Global IT Manager - certified Cisco, IBM, Microsoft and Oracle partner.

40 projects within the last 16 years with a combined budget of over $180 Million.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

29
29
years of professional experience
6
6

Certifications

Work History

IT Portfolio Manager – Professional Services

Allegis/TekSystems
Southfield
06.2024 - Current
  • Responsible for management and deployment of IT portfolio solutions to government, Healthcare, FinTech and Fortune 500 clients.
  • Primary area: Digital Transformation, IT Governance and Cyber Security
  • Clients: US Army, WellCare Urgent (Epic EMR / Willow), Fifth-Third Bank, First Solar, Cabinetworks Group
  • Develop and review Request for Proposals and craft Statements of Work.
  • Assist Business Requirements and User Stories generation.
  • Manage Retrospectives and Sprint Schedules.
  • Manage client expectations, stakeholder engagement, resource development, triage implementation roadblocks.
  • Maintain IT portfolio KPI metrics, cost estimates, and risk management dashboard (Power BI / AI)
  • Host leadership presentations and train Scaled Agile / Kaizen sessions
  • Tasks & Skillset: Project Portfolio Management
  • Strategy
  • Leadership

IT Portfolio Manager – EPMO

Cabinetworks Group
Ann Arbor
01.2023 - 03.2024
  • Company Overview: Cabinetworks Group is a leading American cabinetry manufacturer, with 19 offices and plants across the country.
  • Responsible for development of EPMO | IT portfolio solutions to increase corporate competitive advantage.
  • Prepare and review Business Requirements / User Stories / Retrospectives / Sprint Schedules during application acquisition or development.
  • Develop and analyze RFP, RFQ, and SOWs.
  • Ensure the integrity and delivery of concurrent projects with respect to scope, time, and budget.
  • Champion Scaled Agile / LEAN methodology.
  • Develop and monitor IT portfolio KPIs and program schedule as regards technology stack, cost estimates, risk management and resource availability.
  • Train Directors | SMEs in LEAN / Agile / Kanban / DEVOP | SEC Ops methodologies.
  • Cabinetworks Group is a leading American cabinetry manufacturer, with 19 offices and plants across the country.
  • Digital Transformation Projects: Data Center & Disaster Recovery sites migration of on-premises systems to Microsoft Azure
  • Corporate Headquarters relocation from Ann Arbor to Livonia MI.
  • Clean-up of old Domains (ACPI | Masco) to new Cabinetworks Group domain.
  • NOC / SOC program management - compliance and incident response (Migrate from Solarwinds to Rapid7)
  • Data Warehouse Re-architecture to enhance Sales and provide Order to Delivery glassdoor.

Office of Corporate Governance - Signet Transition Portfolio Manager

Willis Towers Watson, Ltd.
Ann Arbor
05.2022 - 11.2022
  • Enterprise Cloud Transformation Initiative: Global HR / Payroll and Sharepoint modernization to Azure Cloud in preparation for closure across (4) primary Data Centers: Irving (CA), Reigate (UK), Ipswich (UK), Nashville (TN).
  • Knowledgeable in Oracle EBS / ERP / HCM modules, Microsoft PowerBI, Mulesoft API, Nutanix, Silver Peak, application integration and network performance spaces.
  • Creation of Business Case, Vision, and Scope documents for Corp Apps projects.
  • Budget Management in the context of project delivery.
  • Stakeholder Management during all stages of project lifecycle.
  • End-to-End Project Delivery from inception to rollout and transition.
  • Management in Planview & ServiceNow Tools in Alignment with PMO Processes.
  • Change management review for SIEM, DDI, IPAM, Firewall and ServiceNow operational changes.
  • Production Transition and Operational Acceptance Assurance.
  • Development of Business Requirements / User Stories / Budgets / Scope / Schedules for product development, corporate security, software development, infrastructure builds and cloud migrations.

Transformation Initiative - Senior Project Manager

Mercedes-Benz
Detroit
10.2021 - 06.2022
  • Global IT Infrastructure & Applications transition separating Mercedes-Benz Cars/Sports Americas from parent Daimler EU.
  • Transfer of IT Helpdesk L1 and Troubleshooting support to Infosys.
  • Translation of customized CISM application to global ServiceNow ITSM solution.
  • Reduction of M&A assets.
  • Integration of Azure Active Directory and other Cloud SaaS solutions Oracle HCM Financials, Cisco Umbrella, Fourwinds A/V conference centers, Genesys Cloud Call Center, Esker Contracts & Compliance Mgmt SaaS.
  • Review of Business Requirements / User Stories / Budgets / Scope / Schedules for application development, corporate security, infrastructure builds and cloud migrations.
  • Risk management, Quality Control and End-to-End Performance Testing management.
  • Championing SAFe/Agile and LEAN methodologies for EPMO and Operations.

Program / Project Manager IV

Hewlett Packard Enterprise
Austin
03.2021 - 12.2021
  • Office of CIO – Global IT Infrastructure & Applications.
  • 9-month engagement to cover Special Projects.
  • Business engaged in waterfall to agile digital transformation program.
  • M&A transfer of assets and responsibilities from DXC to HPE global resources.
  • Development and review of Business Requirements / User Stories / Budgets / Scope / Schedules for application development, corporate security, infrastructure builds and cloud migrations.
  • Quality and End-to-End Performance Testing.
  • Championing SAFe/Agile and LEAN methodologies for PMO and Operations.
  • Projects of note: Application-level Network Security (Zero-trust), Micro-Segmentation Automation (Azure DevOps / IoT), IPv4 Reclamation / IPv6 Deployment (InfoSec Audit & Compliance), Enterprise Search (SaaS)

Product / Project Manager III

NASCO
Atlanta
11.2019 - 04.2021
  • Responsible for integrity and delivery of concurrent projects with respect to time, budget, scope, change, risk and resources for Blue Cross/Blue Shield Association family of Health Care companies.
  • Manage Planview PPM projects with diverse on-site & off-shore teams to effectively meet Business Service requirements, Service Level Agreements and Call Centers Quality of Service.
  • Selected examples: New & existing Applications / Infrastructure / Telecommunications / Cyber-Security and Business Intelligence Data Warehouse solutions in support of 15,000 end-point users.
  • Management of IBM, AT&T, Oracle Cloud Managed Services partners with concentration on business resiliency and zero-tolerance SLAs.
  • Define Key Performance Indicators (KPIs).
  • Implement upgraded Unified Communications plan for 6,000 Call Center reps related to COVID and other Health Plan changes = $715 thousand
  • Increased corporate security by implementation of Cisco Security ASA patches to Data Centers- Expanded effort to 4x yearly + participated in successful Disaster Recovery exercise = $100 thousand budget.
  • Reduced Atlanta HQ and Mechanicsburg Cyber-Security venerability by rolling out Cisco Identity Svcs Engine / TrustSec End-Point Segmentation across LAN, WAN, Wi-Fi for 450-600 on-site and remote personnel = $500 thousand budget.
  • Successful Agile upgrade from IBM AIX Web Services v8.x to v9.x across 28 NASCO zero-tolerance applications = $1 million.
  • Usage of Agile methodology for Data Center ‘lift & shift’ to Nutanix SAN back-end while deploying new BI / Data Warehouse Digital Marketing / eCommerce solution = $2 million.

Senior IT Consultant

DTE Energy
Detroit
10.2017 - 11.2019
  • Sr Project Manager (Major Enterprise Projects PMO)
  • 1,200-agent UCCE Call Center IVR deployment for Cisco & Verint Storm Outage Response Center.
  • $250K (Cisco IoT) Proof of Concept- Solar Panel Data collection for Digital Marketing utilizing drones.
  • $4 million Program coordination for 'ESRI Field Sketch' and 'Service Suite' projects.
  • Consolidate and migrate 4-yr old IBM AIX systems to virtual RHEL / Oracle, integrate new ESRI GIS, mobility and IoT features with eye towards future cloud transformation.
  • $6 million. Microsoft Office 365 + Win10 conversion + MS Teams Enterprise. (2-1/2 yrs) 12000-personnel.
  • Tasks and Activities: Scope, Budget, Scheduling, Quality Assurance, End-to-End Testing, Deployment & Day-One lead.
  • Provide architectural consultation, technical direction, and Risk | Task | InfoSec | ITIL governance.
  • Provide business analysis and develop requirements into infrastructure & network solutions frameworks.

Projects Integration Manager (Solution Svcs)

Blue Cross Blue Shield of Michigan
Detroit
02.2015 - 08.2017
  • Planning and Deployment lead for complex application dev and back-office refreshes.
  • Accident Fund (State of Michigan Employee Insurance) merger & acquisition: 10-month Data Center move to co-location site, IP re-addressing, UCCE conversion, review of respective applications for parallel processing or replacement.
  • Blue Care Network (2-building) acquisition. AmeriHealth (330-personnel) spin-off.
  • EPICare (Electronic Pricing Info & Catalog) modules updates, Surelty sys- EPIC Willow Rx updates.
  • BCBSM Navigator / NCompass Healthcare application roll-out.
  • ITSM migration – HP Service Manager to ServiceNow.
  • Legacy & new product development specifically to Cloud services (IaaS, PaaS, SaaS) Oracle Hyperion Financials; EMC xPressions; Adobe CQ to AEM Marketing & UX Digital Experience implementation.

Projects Technical Manager, Enterprise Solutions Test Center

General Motors
Detroit
12.2013 - 02.2015
  • Network integration manager at GM Technical Center, Warren MI.
  • Enterprise Solutions Test Center (ESTC) labs provide infrastructure for application development with integrated network planning engineering and standards configuration management to support the production development, integration, certification, and test environments for Warren, Milford, and Enterprise Data Center deployments.
  • Provide IT architectural consultation, technical direction, and ITIL compliance.
  • Virtualization project consolidating multiple global (27) Data Centers – VMware / RHEL / UNIX.
  • Drive Business Partners and 3rd party vendors, such as Peoplesoft, CA, HP, SAP, IBM using Lean Agile PM tools such as CA Rally, Pivotal Tracker, Primavera, JIRA, and Changepoint.

Network Infrastructure Architect

General Motors
Detroit
05.2012 - 10.2013
  • Senior network engineer and project manager for Plant Floor Controls Network (Asia-Pacific region) 16 sites/ 8 countries, 1 CCIE + 6 CCNA + 40 application SMEs.
  • Serve as Delivery lead on capital transformation /or consolidation initiatives- (2) Plant Network Core Refreshes (Australia / Thailand), Green-field 15,000 sq.ft Joint GM-Egypt Facility.
  • Define network (voice/data) projects scope, charter, goals, and deliverables in support of business with senior leadership and stakeholders approvals.
  • Champion for IT architectural and ITIL compliance.
  • Create dashboard to provide executives/vendors with progress using data and financial updates.

Network Infrastructure Program Manager (NCSA / EMEA)

Whirlpool International
Benton Harbor
10.2009 - 05.2012
  • Program manager for AT&T Lifecycle Management including Whirlpool-Maytag Global Data Center consolidations (12 to 8); new Kalamazoo, MI Disaster Recovery DC; PBX conversion to Voice over IP; WAN / LAN / WLAN; application performance and emerging technologies such as Network Virtualization.
  • Tools: Implemented Solarwinds, AT&T VitalSuite, CA eHealth, and ServiceNow – for ITIL / ITSM asset management, capacity planning, monitoring and incident remediation.
  • Joint AT&T / IBM / Oracle partnership to transform World’s Largest Appliance Manufacturer.
  • Responsible for project network infrastructure, service delivery modernization and monitoring.

IT Solutions Consultant

Compuware Corporation – Professional Services
Detroit
07.2007 - 09.2009
  • Subject-Matter Expert for network planning / application performance and emerging technologies for HQ site and clients.
  • Highlight: Ford Motor Company, Dearborn, MI (Duration: 2 months, September 2008) Technical Solutions Architect / Consultant Implementation SME for Proactive Network Monitoring Proof of Concept solution to isolate, identify, measure, report and troubleshoot dealer network performance and availability issues.
  • Highlight: National Science Foundation, Washington D.C. (Duration: 1 month, July 2008) Technical Solutions Architect / Consultant Performed Independent Analysis & Review of Nat'l Sci Foundation – Contingency Remote Access.

Sr. Network Engineer – IP Network Planning

Ford Motor Company / Ford Motor Credit
Dearborn
07.2006 - 05.2007
  • Network Planning Engineering. Planning and implementation of several Dearborn campus and Louisville plant LAN / WAN / Data Center upgrades.
  • Received Network Community of Excellence Recognition Award (2007) for record-time implementation.
  • Led architecture, project management, and implementation of network infrastructure and data transport projects.
  • Projects included general office, manufacturing, and logistics applications integration and migration.

Field Operations Manager / Network Engineer II

AT&T – National Data Operations
Southfield
04.1999 - 07.2006
  • Led collaborative team for major bank data center merger and Y2K project.
  • Participated in 5 voice-data (VoIP) convergence projects and over 120 IT services engagements in 7-year period.
  • Provided pre- and post-sales and project management support - RFP / SOW / As-Built documentation.
  • Implementation of several Cisco VoIP (IPTel) projects- State of Michigan, Federal Mogul Corp, Northville School District, Detroit Police, Ann Arbor School District, Comerica, University of Michigan.

Network Systems Engineer – Associate NOC / SOC Manager

University of Michigan / Merit Networks
Ann Arbor
06.1996 - 04.1999
  • Team lead (12 people) for Metro-campus network, regional-state ISP network, and international INTERNET2 project.
  • Tier 1 and 2 network and security operations management monitoring, incident response, trouble-analysis, problem isolation, and root cause follow-up for 50,000 local user and 25,000,000 remote user complex dial-up/VPN/broadband video support.
  • Supported SS7 SONET. Executed metrics analysis. Mentored junior staff.
  • Identify and support server, database access, identity and traffic security protocols (AAA, ACL, VPN, JDBC, ODBC, LDAP, SOAP, SSH, SSL, SFTP, HTTPS).

Education

H.S Diploma -

Bronx High School of Science
Bronx, NY

BS - Aerospace / Computer Science

U.S. Naval Academy
Annapolis

Skills

  • MS Office 365 Suite
  • Clarity
  • JIRA-Confluence
  • MS Project
  • Planview
  • Primavera
  • Rally
  • Waterfall
  • Agile
  • Scrum
  • Hybrid
  • LEAN Six-Sigma Methodologies
  • Windows Enterprise Server
  • Dell EMC NAS
  • SAN Clusters
  • Zerto ZVR Replication
  • Splunk SOAR
  • Microsoft Hyper-V
  • VMware ESX vSphere
  • HP OpenView
  • IBM Tivoli Enterprise Management
  • ServiceNow ITSM
  • SDM-SDLC Workflow
  • BMC Concord
  • Spectrum
  • Server Management
  • Netscout
  • SolarWinds Network Management
  • Okta / Rapid7 SIEM
  • NetQoS
  • NetFlow Application Optimization
  • C
  • Visual C#
  • NET
  • Perl
  • Java
  • Powershell
  • Javascript
  • Ansible
  • Python
  • MS Azure
  • Amazon AWS
  • Oracle Cloud Services
  • Salesforce CRM
  • Teamcenter PLM
  • Telecommunications Services
  • Unity IPTel / UCCE CCaaS
  • Cisco Nexus / Catalyst OS
  • Juniper / Nortel / Extreme
  • Cisco ISE / ASA Firepower
  • F5 / Checkpoint
  • Palo Alto firewalls
  • VPN security
  • Content managers
  • Load balancers
  • Cisco Prime / MARS Identity Mgmt

Affiliations

  • Business Resilience Certification Consortium
  • Cisco Registered Partner, since 1997
  • Microsoft Registered Partner, since 1998
  • Oracle / Sun Partner, since 1996

Certification

  • PMI Project Management Professional , 2010 & re-cert 2023
  • ISACA Cert Information Systems Auditor, 2010
  • Scrum Fundamentals Certified , 2014/2020
  • Certified Scrum Master, 2020
  • SAFe 5 Enterprise Scaled Agile Framework, 2021
  • IBM ISS2 Certified Network Architect – CNA, 2007
  • Cisco Certified Network Professional– CCNP, 2000/2009/2015
  • Cisco Certified Network Associate – CCNA, 1998
  • Microsoft Certified Solutions Engineer-MCSE, 1998/2008/2015
  • Sun / HP UNIX System Administrator, 1996/1992

Industries

  • Automotive
  • Banking
  • Education
  • Government
  • Health Care
  • IT Services
  • Telecommunications

Timeline

IT Portfolio Manager – Professional Services

Allegis/TekSystems
06.2024 - Current

IT Portfolio Manager – EPMO

Cabinetworks Group
01.2023 - 03.2024

Office of Corporate Governance - Signet Transition Portfolio Manager

Willis Towers Watson, Ltd.
05.2022 - 11.2022

Transformation Initiative - Senior Project Manager

Mercedes-Benz
10.2021 - 06.2022

Program / Project Manager IV

Hewlett Packard Enterprise
03.2021 - 12.2021

Product / Project Manager III

NASCO
11.2019 - 04.2021

Senior IT Consultant

DTE Energy
10.2017 - 11.2019

Projects Integration Manager (Solution Svcs)

Blue Cross Blue Shield of Michigan
02.2015 - 08.2017

Projects Technical Manager, Enterprise Solutions Test Center

General Motors
12.2013 - 02.2015

Network Infrastructure Architect

General Motors
05.2012 - 10.2013

Network Infrastructure Program Manager (NCSA / EMEA)

Whirlpool International
10.2009 - 05.2012

IT Solutions Consultant

Compuware Corporation – Professional Services
07.2007 - 09.2009

Sr. Network Engineer – IP Network Planning

Ford Motor Company / Ford Motor Credit
07.2006 - 05.2007

Field Operations Manager / Network Engineer II

AT&T – National Data Operations
04.1999 - 07.2006

Network Systems Engineer – Associate NOC / SOC Manager

University of Michigan / Merit Networks
06.1996 - 04.1999

H.S Diploma -

Bronx High School of Science

BS - Aerospace / Computer Science

U.S. Naval Academy

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