Maurice G. Eskinazi

• Managed luxury retail operations and VIP client services, overseeing timepieces and jewelry aquisitions, inventory, and store-level processes.
• Achieved consistent KPI targets, optimized inventory and staff performance, and enhanced client experience in high-value environments.
• Collaborated with cross-functional teams to integrate global luxury standards with local store execution, ensuring consistency, efficiency, and brand excellence.

Retained in a strategic hybrid capacity after transitioning to full-time role at Watches of Switzerland Group. Focused on service recovery leadership and remote operational oversight.

Strengths & Responsibilities:

• Led escalation management for complex client cases across showroom operations.
• Designed and implemented service recovery protocols to protect brand reputation.
• Conducted remote case management and CRM oversight, ensuring resolution efficiency.
• Attended showroom on-site one day per week for direct operational supervision.
• Acted as senior advisor on client experience strategy and quality control processes.
• Balanced hybrid leadership role while maintaining full-time luxury timepiece sales position.

• Directed part-time operations focusing on menswear tailoring services, sales optimization, and staff development.
• Maintained high client satisfaction scores while supporting operational reporting, inventory management, and store processes.
• Ensured seamless balance between full-time and part-time responsibilities, demonstrating time management, adaptability, and multi-role execution.
• (Concurrent with Watches of Switzerland)
• Facilitated training sessions to enhance staff skills and performance.
• Coordinated scheduling and resource allocation to meet project deadlines.
• Collaborated with cross-functional teams to streamline communication channels.
• Resolved customer inquiries and complaints, ensuring high satisfaction levels.

Selected to lead the Pennsylvania market entry for Sayki, a 100+ year-old European luxury menswear brand with established presence across the Northeastern United States. Responsible for launching and positioning the brand within a highly competitive luxury retail environment.

Strengths & Impact:

· Directed full store launch strategy including operational setup, merchandising, staffing, and brand presentation.

· Established brand footprint within King of Prussia’s luxury retail corridor.

· Led bespoke tailoring operations, client fittings, and alteration coordination.

· Managed inventory planning, financial reporting, and daily operational controls.

· Recruited, trained, and developed a performance-driven sales team aligned with European luxury service standards.

· Cultivated long-term client relationships through personalized consultation and wardrobe advisory services.

· Ensured brand heritage and craftsmanship narrative was reflected in showroom experience.

• Led daily operations, ensuring high standards of customer service and merchandise presentation.
• Developed and implemented sales strategies to enhance store performance and customer engagement.
• Oversaw visual merchandising efforts, aligning displays with brand standards and seasonal promotions.
• Developed a loyal client base by building strong relationships and offering exceptional service.
• Collected and analyzed KPI information to track trends and make proactive changes to business operations plans.
• Oversaw cash flow management, ensuring accuracy and compliance with financial regulations.

· Ensured highest standards of client satisfaction for luxury jewelry clientele.

· Specialized in personalized service for high-value and international clients.

· Managed post-sale support, issue resolution, and corporate accounts.

· Multilingual communication across diverse markets.

• Analyzed guest feedback to identify areas for operational improvements.
• Collaborated with cross-functional teams to design and execute promotional events enhancing guest engagement.
• Led guest experience initiatives to enhance service quality and satisfaction levels.

• Led multi-brand, multinational operations for high-profile clients including Walmart, Sam’s Club, BH Photo Video, Carrefour, Fnac (Brazil), GPA/Pão de Açúcar, Casino Supermarchés (France), Parmalat, Lactalis, Bacio di Latte, and luxury brands, delivering operational excellence and strategic impact.
• Directed logistics, corporate sales, and multi-market integration, including fusion and operational alignment projects, ensuring seamless cross-border execution and compliance.
• Designed and deployed advanced operational systems, ERP platforms, and analytics tools, leveraging technology for KPI monitoring, risk mitigation, and data-driven decision-making.
• Championed process optimization, compliance frameworks, and fraud-prevention initiatives, enhancing operational security, efficiency, and client trust.
• Built and leveraged an extensive global network across retail, food, consumer, and luxury sectors, applying cross-brand insights to drive measurable operational improvements and elevate customer experience.
• French & Israeli International Consulting Firm