Maurice Gomez
Bayonne,NJ
Summary
Most recently, I was a proven Assistant Retail Sales Manager at Big Lots for 8 years with a track record of boosting store revenue through innovative merchandising strategies and effective team leadership. Skilled in inventory management and customer service, demonstrating strong salesmanship and analytical thinking. Successfully trained teams, exceeding sales targets and fostering customer loyalty. Maintained customer satisfaction well enough to even last outside of employment. For about a year, I was also a licensed Life Insurance agent part-time assisting and providing families with affordable policy plans for their needs. I want to further enhance my skill sets and take on challenges of greater opportunities in management. I am not only determined but passionate to continue building relationships and growing in my career.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Retail Sales Manager
Big Lots
08.2017 - 12.2024
- Maintained a clean, welcoming store environment to enhance customer experience and encourage repeat business.
- Organized store layout strategically to optimize traffic flow patterns for enhanced shopper engagement.
- Assisted in driving sales through effective merchandising strategies and techniques.
- Collaborated with retail sales manager to develop promotional events that boosted store revenue.
- Trained new employees on store policies, procedures, and customer service techniques to ensure seamless integration into the team.
- Safely unloaded furniture freight excess of 100 LBS off pf merchandise truck.
- Implemented loss prevention measures to minimize shrinkage rates and protect company assets from theft or damage.
- Analyzed sales data to identify trends and adjust inventory levels accordingly for optimal product availability.
- Contributed to reaching monthly sales targets by identifying opportunities to upsell or cross-sell products during customer interactions.
- Controlled store inventory and reviewed cash handling and operations reports.
- Resolved customer complaints professionally, fostering trust in the brand and promoting loyalty among customers.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Assisted with recruiting, hiring, educating and motivating retail team to maintain optimal staffing levels.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Licensed Life Insurance Agent
Primerica
12.2022 - 12.2023
- Maintained detailed records of client interactions and policy updates, ensuring accurate documentation at all times.
- Adhered to strict industry regulations and compliance requirements, ensuring the highest level of ethical conduct in all client interactions.
- Exceeded sales targets consistently, contributing to the overall success of the agency or firm.
- Leveraged networking events to establish valuable connections within the industry, enhancing visibility among prospective clients and peers alike.
- Supported agency or firm growth by actively participating in recruitment efforts, serving as a mentor to new agents, and sharing best practices for success.
- Increased cross-selling opportunities by identifying potential gaps in clients'' existing coverage, ultimately strengthening their overall protection plans.
Retail Sales Associate
Family Dollar
08.2015 - 04.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Unloaded Freight off of merchandise truck.
Education
High School Diploma -
Bayonne High School
Bayonne, NJ06-2013
Skills
- Store operations
- Strong salesmanship
- Customer assistance
- Staff training and development
- Cash handling
- Project management
- Client service
- Teamwork and collaboration
- Product merchandising
- Excellent communication
- Analytical thinking
- Inventory management
Certification
Licensed Life Insurance
Languages
English
Native or Bilingual
Timeline
Licensed Life Insurance Agent
Primerica
12.2022 - 12.2023
Assistant Retail Sales Manager
Big Lots
08.2017 - 12.2024
Retail Sales Associate
Family Dollar
08.2015 - 04.2017
Licensed Life Insurance
High School Diploma -
Bayonne High School
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