Maurice Gregory
Park Forest,USA
Summary
Dynamic operations professional with a proven track record in optimizing processes and driving efficiency across diverse environments. Committed to team collaboration, strategic planning, and delivering measurable results that align with organizational goals. Expertise in adapting to evolving needs while effectively leading cross-functional teams ensures seamless project execution. Recognized for exceptional skills in project management, process improvement, and resource allocation, consistently enhancing operational performance and fostering a culture of excellence.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Manager/Supervisor
National Freight Industries
01.2019 - Current
- Streamlined operational workflows to enhance efficiency and reduce turnaround time.
- Implemented process improvements that increased productivity across multiple departments.
- Led cross-functional teams in executing strategic initiatives, achieving organizational goals.
- Developed and maintained key performance indicators to monitor operations effectiveness.
- Mentored staff on best practices, fostering professional development and team cohesion.
- Coordinated logistics strategies to ensure timely delivery of goods and services.
- Facilitated smooth collaboration between departments through clear communication channels.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Warehouse Operations Lead
National Freight Industries
01.2019 - Current
- Supervised daily warehouse operations, ensuring compliance with safety regulations and company policies.
- Coordinated inventory management processes, optimizing stock levels and reducing discrepancies.
- Trained and mentored staff on efficient material handling techniques and operational procedures.
- Implemented process improvements that enhanced workflow efficiency and reduced turnaround time.
- Conducted regular audits to assess performance metrics, identifying areas for improvement and training needs.
- Trained new hires in warehouse procedures, safety standards, and equipment operation, fostering a skilled workforce.
- Enforced compliance with OSHA regulations across all aspects of warehousing activities.
- Managed daily operations, delegating tasks to team members and ensuring timely completion of assignments.
- Conducted regular performance reviews for team members, providing constructive feedback for improvement.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Managed warehouse operations and verified proper shipment procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Helped train new employees in safe practices and warehouse procedures.
Training Lead
LINC (Sam’s Club and Wal-Mart Hub Center)
08.2016 - 06.2018
- -Trains all new employees in basic workplace rules, production process, and load quality
- -Trains and certify all employees in Forklift Driving
- -Assists with assigning, directing, and monitoring the work of all team members
- -Resolves all systematic errors throughout the shift
Forklift Operator
Tootsie Roll Industries
06.2018 - 10.2018
- -Operate Forklift Truck
- -Pick, wrap, and to stage orders to be shipped
- -Use a computerized system to ensure accuracy of incoming and outgoing inventory
- Operated forklift to transport materials across production floor efficiently.
- Conducted regular inspections on equipment to ensure safety compliance and functionality.
Command Center/Lead Loading Dock Clerk
LINC (Sam’s Club and Wal-Mart Hub Center)
02.2014 - 06.2018
- -Assists with assigning, directing, and monitoring the work of all team members
- -Resolves all systematic errors throughout the shift
- -Control spotter trucks for maximum efficacy
- -Systematically ship fully loaded outbound trailers
- Supervised loading dock operations, ensuring timely and accurate shipment of goods.
- Trained and mentored new staff on safety protocols and efficient loading procedures.
- Monitored production levels and implemented measures to increase output.
- Handled day-to-day shipping and receiving overseeing more than [Number] packages per day.
- Trained new team members on proper and safe use of tools and equipment.
- Directed forklift drivers on loads ready for pulling or shipment.
- Verified pulled loads and signed off on official sheet.
- Obtained driver signatures on shipping paperwork and sealed trailers.
- Developed streamlined workflows to enhance productivity in shipping and receiving processes.
Office Clerk
LINC (Sam’s Club and Wal-Mart Hub Center)
03.2013 - 02.2014
- Review and modify billing to ensure distribution is sent to the correct destination
- Administer internal communications with vendors
- Assist with copying, collecting, and distributing office documents when requested
- Create inbound documents
- Finalize outbound shipments
- Processed incoming and outgoing mail efficiently to support daily operations.
- Assisted in scheduling appointments and maintaining office calendars effectively.
- Coordinated communication between departments to streamline workflows.
- Developed filing systems that improved document retrieval speed and organization.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Handled incoming business and client requests for information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
Janitor
LINC (Sam’s Club and Wal-Mart Hub Center)
08.2012 - 03.2013
- - Clean building floors by sweeping, mopping, scrubbing, or vacuuming
- - Service, clean, and supply restrooms
- - Assisted with any other janitorial duties assigned
Semi-Truck Driver
Chicago Intermodal Trucking
05.2006 - 03.2011
- -Transport rail cargo to local rail yards
- -Transport rail cargo to Midwest regions
Semi-Truck Driver
Locke Transportation
09.2003 - 04.2006
- -Transport frozen goods to local customer
- -Transport rail cargo to local rail yards
Education
High School Diploma -
Harold L. Richards High School
Oak Lawn, Illinois05.1997
High School Diploma -
The Illinois Institute of Art
Chicago, Illinois04.2012
CDL Class A - undefined
Heartland Truck Driving School
Paducah, Kentucky02.2002
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Operational efficiency
- Performance evaluations
- Process flows
- Warehouse operations
- Performance reporting
- Risk management
- Logistics oversight
- KPI tracking
- Onboarding and orientation
Certification
- Fork Lift Driver for LINC 02/2014
- Fork Lift Trainer 05/2014
- Safety committee for LINC 01/2013
- Clamp and Slip Lift Forklift Driver 02/2014
Timeline
Operations Manager/Supervisor
National Freight Industries
01.2019 - Current
Warehouse Operations Lead
National Freight Industries
01.2019 - Current
Forklift Operator
Tootsie Roll Industries
06.2018 - 10.2018
Training Lead
LINC (Sam’s Club and Wal-Mart Hub Center)
08.2016 - 06.2018
Command Center/Lead Loading Dock Clerk
LINC (Sam’s Club and Wal-Mart Hub Center)
02.2014 - 06.2018
Office Clerk
LINC (Sam’s Club and Wal-Mart Hub Center)
03.2013 - 02.2014
Janitor
LINC (Sam’s Club and Wal-Mart Hub Center)
08.2012 - 03.2013
Semi-Truck Driver
Chicago Intermodal Trucking
05.2006 - 03.2011
Semi-Truck Driver
Locke Transportation
09.2003 - 04.2006
CDL Class A - undefined
Heartland Truck Driving School
High School Diploma -
Harold L. Richards High School
High School Diploma -
The Illinois Institute of Art