Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maurice Haines Jr

Philadelphia,PA

Summary

Working at Wingstop and Panera Bread showed me how to adapt and communicate well in fast-paced, unpredictable environments. As captain of the Drew Hall Step Team, I learned to stay calm under pressure, lead others through stressful situations, and stay strong even when things felt overwhelming.

Overview

2
2
years of professional experience

Work History

Panera Associate

Panera Bread
03.2023 - 08.2024
  • Been employed there for over 1 year.
  • Worked on multiple stations throughout the establishment such as the Soup, Salad, and Sandwich stations for an equal amount of time, prepared and cooked everything in the kitchen under the pressure of making sure the food gets to the customers in a timely manner, while operating an oven.
  • Started as a Dishwasher, which required me to wash all and every dish that was used/contaminated in a quick and effective manner. While managing and maintaining the cleanliness of the store by taking care of the trash throughout the whole cafe all before we close at 9:00pm.
  • Worked on Barista which inquired the knowledge and efficiency of making many drinks such as smoothies, coffees, steaming milk, and teas.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Monitored customers for signs of security concerns and escalated issues to management.

Crew Member Cook/Dishwasher

Wingstop Restaurant
11.2022 - 03.2023
  • Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
  • Prepared and cooked all wing orders and French fries according to company standards.
  • Maintained a clean and organized kitchen by mopping floors, washing dishes, sweeping, and sanitizing all workstations and dining areas.
  • Assisted with food prep, including house-made sauces (Ranch, Blue Cheese, Honey Mustard) and desserts such as brownies.
  • Provided consistent support in back-of-house operations for a duration of 5 months.
  • Worked in fast-paced environment with sense of urgency to serve guests quickly.
  • Demonstrated attention to detail while assembling meals according to specific customer requests or dietary restrictions.
  • Trained new crew members on proper cooking techniques, food safety practices, and company policies.
  • Assisted with inventory management, ensuring adequate stock levels for uninterrupted service.
  • Exhibited adaptability by quickly learning new menu items, recipes, and preparation methods as required by seasonal changes or promotions.
  • Reduced food waste through proper portion control measures and careful monitoring of product expiry dates.

Education

Bachelor of Science - Criminology

Howard University
Washington, DC
05-2028

High School Diploma -

Belmont Charter High School
Philadelphia, PA
05-2024

Skills

  • Adaptable
  • Communicative
  • Determined
  • Customer service
  • Time management
  • Attention to detail
  • Customer interaction
  • Leadership qualities
  • Decision-making
  • Workplace safety
  • Complex Problem-solving
  • Relationship building
  • Courteous and professional
  • Flexible schedule

Languages

Spanish
Limited Working

Timeline

Panera Associate

Panera Bread
03.2023 - 08.2024

Crew Member Cook/Dishwasher

Wingstop Restaurant
11.2022 - 03.2023

Bachelor of Science - Criminology

Howard University

High School Diploma -

Belmont Charter High School

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