Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Maurice Harris

Huber Heights

Summary

Dynamic sales associate with a proven track record at Vapor Kings, excelling in customer service and relationship building. Recognized for increasing sales revenue through effective product recommendations and upselling techniques. Strong teamwork and problem-solving skills, ensuring high customer satisfaction and loyalty while maintaining a clean and organized environment.

Overview

3
3
years of professional experience

Work History

Sales Associate

Vapor Kings
01.2025 - Current
  • Participated in training sessions to improve product knowledge and sales techniques.
  • Monitored inventory levels and reported discrepancies to management for timely replenishment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Prioritized helping customers over completing other routine tasks in store.
  • Developed strong rapport with customers and created positive impression of business.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Performed cash, card, and check transactions to complete customer purchases.

Delivery Driver

Amazon
07.2024 - 08.2024
  • Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
  • Navigated routes using GPS technology to optimize delivery times.
  • Maintained vehicle cleanliness and performed routine inspections for safety compliance.
  • Assisted in loading and unloading goods while adhering to safety protocols.
  • Communicated effectively with customers regarding delivery status and any issues.
  • Collaborated with team members to enhance operational efficiency and service quality.
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Sales Associate

Plato's Closet
12.2023 - 03.2024
  • Assisted customers in product selection and provided exceptional service to enhance shopping experience.
  • Maintained knowledge of current promotions and sales to effectively communicate with customers.
  • Operated point-of-sale system for transactions, ensuring accuracy and efficiency during checkout processes.
  • Restocked merchandise on sales floor, ensuring optimal product availability and visual presentation.
  • Collaborated with team members to create engaging displays that attracted customer attention.
  • Handled customer inquiries and resolved issues promptly to maintain high satisfaction levels.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Fulfillment Associate

Crocs Warehouse
10.2023 - 11.2023
  • Operated warehouse equipment to efficiently fulfill customer orders.
  • Packaged and labeled products accurately for shipment.
  • Assisted in inventory management by conducting regular stock checks.
  • Collaborated with team members to optimize order processing workflow.
  • Maintained clean and organized work areas to ensure safety standards.
  • Learned and applied safety protocols related to warehouse operations.
  • Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.

CNC Associate

Norwood Medical
08.2022 - 12.2022
  • Collaborated with team members to streamline workflows and improve task completion rates.
  • Monitored project timelines to ensure adherence to schedules and deliverables.
  • Reported issues to operator to ensure machines made parts within tolerance.
  • Kept workplace stocked and cleaned throughout and at the end of shift.
  • Completed tasks in an efficient and timely manner.

Janitor

Cinemark
06.2022 - 08.2022
  • Maintained cleanliness and organization in facilities, adhering to safety protocols.
  • Operated cleaning equipment, including vacuums and floor scrubbers.
  • Assisted in waste disposal and recycling efforts to promote sustainability.
  • Followed daily cleaning schedules to ensure thorough facility upkeep.
  • Collaborated with team members to complete tasks efficiently and effectively.
  • Learned proper usage of cleaning chemicals and supplies for various surfaces.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Improved facility cleanliness by performing daily maintenance tasks, such as sweeping, mopping, and vacuuming.

Education

Welding Certification - Skilled Trade

Miami Valley CTC
Englewood, OH
12-2025

High School Diploma -

Wayne High School
Huber Heights, OH
05-2021

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Reliable and punctual
  • Goal oriented
  • Meeting deadlines
  • Professional demeanor
  • Cleaning techniques

Languages

English
Native or Bilingual

Timeline

Sales Associate

Vapor Kings
01.2025 - Current

Delivery Driver

Amazon
07.2024 - 08.2024

Sales Associate

Plato's Closet
12.2023 - 03.2024

Fulfillment Associate

Crocs Warehouse
10.2023 - 11.2023

CNC Associate

Norwood Medical
08.2022 - 12.2022

Janitor

Cinemark
06.2022 - 08.2022

Welding Certification - Skilled Trade

Miami Valley CTC

High School Diploma -

Wayne High School

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