Maurice Hayes
Augusta,GA
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
9
9
years of professional experience
Work History
Assistant Manager
1st Franklin Financial
01.2024 - Current
- Generated repeat business through exceptional customer service.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Senior Loan Consultant
Lendmark Financial Services
08.2019 - 01.2024
- Submitted loan applications to underwriter for verification and recommendations.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Negotiated loan terms to provide favorable outcomes for both customers and lenders.
- Developed strong relationships with customers through high levels of customer service.
- Examined customer loan applications for loan approvals and denials.
Loan Consultant
OneMain Financial
08.2017 - 08.2019
- Consulted with customers using positive communication and active listening skills, offering sound feedback and answering critical questions with effective solutions.
- Educated customers about their loan options, benefits and restrictions.
- Generated numerous valuable leads through outbound phone calls to local consumers and businesses.
- Managed communications as central point of contact for entire lending process.
- Maintained open communication with old clients to cement relationships, drive referrals and obtain repeat business.
Check N Go
Manager
08.2016 - 08.2017
- Developed and maintained relationships with customers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Accomplished multiple tasks within established timeframes.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
General Manager
TMX Finance Family of Companies
07.2015 - 08.2016
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Bachelor of Science - Psychology
South Carolina State University
Orangeburg, SCHigh School Diploma -
Silver Bluff High School
Aiken, SC06.1992
Skills
- Operations Management
- Product and service knowledge
- Task Delegation
- Employee Performance Evaluations
- Employee Scheduling
- Recruiting and interviewing
- Performance reviewing
- Customer rapport
Timeline
Assistant Manager
1st Franklin Financial
01.2024 - Current
Senior Loan Consultant
Lendmark Financial Services
08.2019 - 01.2024
Loan Consultant
OneMain Financial
08.2017 - 08.2019
Check N Go
Manager
08.2016 - 08.2017
General Manager
TMX Finance Family of Companies
07.2015 - 08.2016
Bachelor of Science - Psychology
South Carolina State University
High School Diploma -
Silver Bluff High School
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