Maurice Haynes

• Worked alongside colleagues from various departments such as finance and legal during complex deal closures ensuring all parties were satisfied.
• Resolved order issues efficiently and enhanced customer satisfaction ratings.
• Worked closely with commercial operational departments to schedule targeted promotional campaigns.
• Enhanced product exposure to customers by negotiating display position and adhering to merchandising standards.
• Used consultative sales approach to understand and meet customer needs.
• Contacted customers and prospects to generate new business to achieve company growth goals.
• Built a strong pipeline of prospects through diligent research, targeted outreach efforts, and regular CRM updates.
• Networked at events and by phone to expand business profits and revenues.
• Reconciled billing discrepancies with regulatory agencies and finance department.
• Collaborated closely with technical support teams to ensure smooth implementation of solutions for enterprise customers.
• Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
• Effectively utilized company resources including industry reports, marketing materials, and sales tools to stay informed and maintain an edge over competitors.
• Improved customer satisfaction rates by providing timely follow-up and addressing concerns or issues promptly.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
• Stayed informed about industry advancements and competitive landscape changes to better position our products/services against rivals.
• Leveraged existing customer relationships to identify cross-selling opportunities for additional products or services within their organizations.
• Researched potential clients and markets to prepare for appointments.
• Exceeded quota consistently through strategic prospecting, relationship building, and effective negotiation skills.
• Addressed each customers' needs and wants to recommend suitable product options.
• Drove sales growth by effectively presenting tailored solutions to high-level decision-makers at target companies.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.

Manage daily shipment activities, resolving ensuring pickup and delivery is on time

Work with sales brokers to provide quotes and negotiate competitive pricing

Assist with billing and accounting responsibilities

Build shipper, customer and carrier relationships

Create Proposal, deliver presentations, forecast for LTL solutions

Utilized market intelligence, industry intelligence and a myriad of other marketing tactics to

identify opportunities to target new customers, negotiate pricing agreements and develop

existing relationships.

Successfully executed pricing agreements, develops plans, and provides guidance/support for

customer solutions.

Researched and identified industries within the local region that can benefit positively from

USPS services.

Thoroughly and regularly reviewed customer campaign metrics.

Creates inter-functional teams with cross-functional expertise to document customer

requirements and confirm customer orders that involve acceptance, transportation, equipment

or unique processing requirements to close sales.

Generates new sales of postal service products and/or services from the customer that lead to

revenue generation for the Postal Service.

Addressed issues pertaining to customer requirements including coordination of key decision

makers at decentralized locations, complex payment methods and multiple mailing centers.

Managed the interface and integration process for contract negotiations and pricing

agreements

Developed effective working relationships with potential business customers and

communicates findings with appropriate departments

Business Service Network Representative

Responds to Business Customer inquiries and document service issues in Salesforce

Identify appropriate Postal departments to address service improvement

opportunities in Operations, Finance, delivery, marketing. provides feedback to

stakeholders and customers.

Creating a detailed business analysis, outlining problems, opportunities and solutions

for a business.

Educate and drive customers on Postal applications to report and monitor service

requests;

Ensures customers access computer applications, publications, brochures and service

information related to their requirements

Forecasting business trends and prepares information on service performance and

improvement options for presentation to internal and external stakeholders

Customer Service Supervisor

Supervised carrier activities, evaluated the daily workload and strategized carrier and

route assignments.

Responsible for distribution of sales, route mail delivery, and collection.

Ensured that carriers, clerks and all other onsite employees understood and met

organizational expectations.

Assisted with customer and community relations.

Trained new hires and prepared them for the expectations that needed to be met

Customer Connect Representative

Represented the Postal Service to prospect for new customers.

Connected with potential clients and customers to build future relations