Summary
Overview
Work History
Education
Skills
Timeline
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Maurice Hood

White Plains,MD

Summary

Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.

Overview

8
8
years of professional experience

Work History

Assistant

Ikreate art
White Plains, MD
02.2018 - Current
  • Scheduled meetings, appointments and travel arrangements for staff members.
  • Organized and maintained filing systems for documents and records.
  • Greeted visitors, clients and guests in a professional manner.
  • Archived confidential material using established procedures.
  • Developed positive relationships with internal customers through effective communication techniques.
  • Entered data into databases accurately and efficiently.
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
  • Answered incoming calls and directed them to appropriate personnel or departments.
  • Assisted in the development of new policies and procedures to improve operational efficiency.
  • Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
  • Assisted in the preparation of reports, presentations and correspondence.
  • Gathered and sorted data for reports and files.
  • Used filing systems to improve document management and organization.
  • Maintained positive working relationship with fellow staff and management.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Greeted guests and vendors to assist in navigating space.
  • Received and distributed mail, letters and packages.
  • Offered reception coverage to relieve staff during absences or breaks.
  • Coordinated support to facilitate general office operations.
  • Answered phones and routed voicemails to respective employees.
  • Monitored office services mailbox for business support needs and requests.
  • Provided HR administrative assistance to management team.
  • Stocked inventory and ordered office and kitchen supplies.
  • Encouraged and improved cross-department internal communication.
  • Broke down boxes for garbage and recycling.
  • Scheduled service and changed and ordered toner to keep printers and copiers functioning.
  • Reviewed and approved vendor invoices.
  • Reserved and managed meeting room availability.
  • Performed accounting or financial analysis.
  • Assisted organizational efforts by filing, entering data and answering phones.
  • Participated in credit and collections activities.
  • Maintained front desk to provide positive first impression.
  • Assisted with set up for social events and food deliveries.

Warehouse Worker

Canteen
Suitland, MD
05.2024 - 06.2024
  • Organized warehouse space for efficient storage of products.
  • Inspected incoming shipments for damage or discrepancies.
  • Followed established guidelines for picking orders accurately.
  • Operated scanners, computers, and other equipment to track orders.
  • Maintained stock levels in accordance with company policies.
  • Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
  • Maintained a clean work area by sweeping, mopping, dusting shelves.
  • Performed cycle counts to maintain accurate inventory records.
  • Assembled orders according to customer requests.
  • Maintained accurate inventory records using computerized tracking systems.
  • Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
  • Used pallet jacks to move items to and from warehouse locations.
  • Moved large and bulky items manually or with pallet jacks or forklifts.
  • Staged and sorted multiple types of products for loading.
  • Prepared and completed warehouse orders for delivery or pickup according to schedule.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Tagged and wrote identifying information on containers, boxes and cargo.

Retail Store Manager

Party City
Waldorf, MD
08.2022 - 11.2022
  • Collaborated with other departments to coordinate promotional activities and events in-store.
  • Analyzed financial data to identify areas of improvement or cost savings opportunities.
  • Established weekly and monthly goals for sales staff to achieve desired results.
  • Conducted regular inventory counts throughout the year to maintain accurate records.
  • Implemented strategies to increase customer satisfaction levels and build brand loyalty.
  • Conducted regular meetings with staff members to discuss performance issues or new initiatives.
  • Initiated new product training sessions for employees to improve product knowledge.
  • Performed regular audits to ensure compliance with company standards.
  • Drafted detailed reports on store performance for upper management review.
  • Organized merchandise displays according to seasonal promotions or special events.
  • Ensured compliance with all applicable laws, regulations, safety standards, and company policies.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Coordinated special events such as promotions or seasonal displays.
  • Resolved customer complaints in a professional manner.
  • Monitored employee performance and provided feedback on a regular basis.
  • Ensured all safety protocols were followed at all times by staff members.
  • Developed and maintained store policies and procedures.
  • Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
  • Handled cash register transactions accurately while providing excellent customer service.
  • Created engaging merchandise presentations to motivate impulse purchases.
  • Executed merchandising strategies to support store sales growth.
  • Boosted company sales by developing and implementing strategic marketing approaches.
  • Built and maintained strong working relationships with team members.
  • Mentored employees in management of complicated sales, complex issues and difficult customers.
  • Prepared and submitted nightly bank deposits.
  • Taught junior employees proactive strategies to meet operational and sales goals.
  • Supervised cash drawer balances and deposits of store receipts.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Prevented store losses using awareness and attention to detail to detect gaps for corrective action.
  • Improved profitability by executing daily, weekly, and monthly floor plan changes.
  • Organized new stock for floor placement.
  • Prepared employee performance appraisals, providing actionable feedback.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

Retail Sales Associate

Krispy Kreme
Waldorf, MD
08.2017 - 01.2018
  • Assisted customers with finding the right product for their needs.
  • Stocked shelves with merchandise according to company standards.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Offered suggestions for additional items that may be of interest to customers.
  • Provided product information and answered customer questions.
  • Assisted in training new employees on proper use of equipment and safety protocols.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Promoted special offers and discounts to encourage additional purchases.
  • Kept informed about new products arriving at the store on a regular basis.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Created price tags and merchandise signs for new items.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Helped customers by answering questions and locating merchandise.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Greeted and assisted customers with product selection, offering personalized shopping advice.
  • Addressed customer questions and concerns regarding products and services.
  • Maintained thorough knowledge of store merchandise, current sales, and promotions.
  • Implemented visual merchandising standards, creating attractive displays to increase sales.
  • Assisted in the preparation and execution of physical inventory counts.
  • Assessed customer product needs and interests in order to best recommend suitable items.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Participated in staff meetings and training sessions to improve product knowledge and sales techniques.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Conducted product demonstrations to highlight features and benefits, enhancing customer engagement.
  • Used product knowledge to suggest items to match client needs.
  • Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
  • Collaborated with team members to achieve sales targets and contribute to a positive work environment.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Cross-sold products and services to increase average transaction value.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
  • Handled customer feedback, implementing suggestions to improve the shopping experience.
  • Organized store by returning merchandise to proper areas and restocked displays.

Retail Sales Associate

Toys"R"Us
Waldorf, MD
08.2016 - 08.2017
  • Demonstrated knowledge of store products and services.
  • Operated point-of-sale systems accurately to process payments from customers.
  • Processed returned merchandise according to company policies.
  • Assisted customers with finding the right product for their needs.
  • Inspected purchased items for defects before handing them over to customers.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Greeted customers upon entering the store and provided assistance.
  • Organized displays to attract customers and promote sales.
  • Stocked shelves with merchandise according to company standards.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Offered suggestions for additional items that may be of interest to customers.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Assisted in training new employees on proper use of equipment and safety protocols.
  • Promoted special offers and discounts to encourage additional purchases.
  • Kept informed about new products arriving at the store on a regular basis.
  • Handled customer complaints in a professional manner.
  • Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Created price tags and merchandise signs for new items.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.

Education

High School Diploma -

Acellus Academy
06-2016

Skills

  • Project Coordination
  • Mail distribution
  • Meeting Coordination
  • Project Management
  • File Management
  • Meeting Support
  • Computer Skills
  • Multi-Line Phone Systems
  • Project Support
  • Fast Learner
  • Workload Management
  • Relationship Building
  • Verbal and written communication
  • Time Management
  • Schedule and calendar management
  • Basic Mathematics
  • File and Record Keeping

Timeline

Warehouse Worker

Canteen
05.2024 - 06.2024

Retail Store Manager

Party City
08.2022 - 11.2022

Assistant

Ikreate art
02.2018 - Current

Retail Sales Associate

Krispy Kreme
08.2017 - 01.2018

Retail Sales Associate

Toys"R"Us
08.2016 - 08.2017

High School Diploma -

Acellus Academy

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Maurice Hood