Maurice Jefferson
Washington,PA
Summary
Dynamic professional with a proven track record at Midas Auto Repair, excelling in customer service and operational efficiency. Skilled in inventory management and staff training, I foster team collaboration to drive sales strategies and enhance performance. Adept at problem-solving, I consistently deliver results that exceed business targets while building strong relationships.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Midas Auto Repair
Washington, Pennsylvania
09.2024 - Current
- Supported customer service initiatives by addressing client inquiries and concerns promptly.
- Maintained inventory levels by tracking parts and supplies for repairs and services.
- Facilitated training sessions for new hires on company policies and procedures.
- Collaborated with management to develop promotional strategies for auto repair services.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Ensured that customer service standards were met or exceeded at all times.
- Performed administrative tasks such as filing paperwork, preparing documents.
- Managed daily operations of the store, including scheduling and supervising staff.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Prepared weekly schedules for staff members based on their availability.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Helped team develop specialized projects, events and promotions.
- Communicated regularly with suppliers regarding product delivery timelines, pricing information.
- Identified opportunities for cost savings and operational efficiency improvements.
- Identified customer needs and delivered relevant product solutions and promotions.
- Met business targets with streamlined operations strategies.
- Developed and implemented effective strategies to maximize sales and profits.
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Enhanced team engagement and performance with daily updates and informational meetings.
- Analyzed financial data and prepared reports for senior management.
- Evaluated current processes within the store environment to identify areas of improvement.
- Created promotional campaigns to increase store traffic and generate revenue.
- Supported annual profit goals by streamlining processes and improving staff knowledge of optimal procedures.
- Ensured compliance with company policies, procedures, and regulations.
- Collaborated with other departments to develop innovative solutions for complex problems.
- Implemented marketing strategies to increase brand awareness and revenue.
- Oversaw daily operations, ensuring efficiency and compliance with company standards.
- Ensured compliance with health and safety regulations to maintain a safe working environment.
- Conducted regular staff meetings to communicate goals, updates, and receive feedback.
- Oversaw facility maintenance and repairs to ensure a high standard of presentation.
- Coordinated with the General Manager to develop and implement strategic plans.
- Handled customer complaints and inquiries, ensuring high levels of satisfaction.
- Developed and maintained relationships with suppliers, vendors, and community partners.
- Managed team schedules, delegations, and performance evaluations to optimize productivity.
- Ensured compliance with all applicable laws and regulations related to employment practices.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Mitigated business risks by working closely with staff members and assessing performance.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Warehouse Operator
HBC Logistics
Washington, Pennsylvania
08.2021 - 06.2024
- Operated forklifts to move products within the warehouse efficiently.
- Managed inventory by tracking stock levels and conducting regular audits.
- Collaborated with team members to maintain a clean and organized work environment.
- Packaged and labeled products according to shipping specifications and standards.
- Monitored equipment performance and reported maintenance needs to supervisors.
- Followed safety guidelines to minimize risks during daily operations and tasks.
- Cleaned, maintained and organized the warehouse area daily.
- Utilized scanners and RF devices for tracking purposes.
- Operated forklifts and other material handling equipment safely and efficiently.
- Communicated effectively with supervisors regarding work progress and any issues that arose during shifts.
- Followed proper safety protocols when operating machinery in the warehouse.
- Provided assistance to co-workers when needed or requested.
- Loaded, unloaded and moved products and materials by hand or using trucks and other equipment.
- Processed orders accurately, efficiently and within specified timeframes.
- Received, sorted and stored incoming inventory items according to established guidelines.
- Performed cycle counts of warehouse stock on a regular basis.
- Packaged items for shipment according to customer specifications.
- Managed hazardous materials appropriately per company regulations.
- Conducted cycle counts and annual inventories to reconcile stock discrepancies.
- Participated in training sessions to stay updated on best practices and new warehouse technologies.
- Performed regular maintenance on warehouse equipment to ensure operational efficiency.
- Implemented lean warehouse principles to reduce waste and improve operational flow.
- Collaborated with team members to streamline warehouse operations and increase productivity.
- Maintained a clean work environment by adhering to safety protocols at all times.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Used digital database to keep records of units and stock moved.
- Counted number of boxes or units in loading docks to confirm proper completion of work orders.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Reviewed work orders before starting work to determine necessary materials and meet deadlines.
- Packed boxes and stock using organizational guidelines.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Checked cargo before transportation and determined if items adhered to proper regulation standards.
- Tagged and wrote identifying information on containers, boxes and cargo.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
Auction Coordinator
Mac Bid
Washington, Pennsylvania
10.2020 - 09.2022
- Entered data into company database accurately and efficiently.
- Reviewed and verified information for completeness and accuracy.
- Organized and maintained physical and electronic records systematically.
- Collaborated with team members to resolve data discrepancies promptly.
- Assisted in training new staff on data entry procedures effectively.
- Monitored workflow to ensure timely completion of data tasks consistently.
- Implemented quality control measures to enhance data integrity continually.
- Processed invoices, orders, and other documents accurately and timely.
- Updated existing databases with new information as needed.
- Scanned paper documents into digital format for storage purposes.
- Leveraged mathematical knowledge to develop in-house analytical tools and quantitative data.
- Developed procedures for quality control measures to ensure accuracy of data entries.
- Employed embedded browser add-ons to automate data capturing processes.
- Validated source documents against inputted data to detect any discrepancies.
- Identified potentially missing or incomplete data and notified professionals for verification.
- Conducted research to ensure data was accurate and up-to-date.
- Compiled reports from collected data for management review.
- Entered data into various computer programs and databases.
- Handled sensitive customer and client material with confidence and respect to personal privacy.
- Verified accuracy of data entered.
- Monitored system performance to ensure proper functioning of hardware and software applications.
- Kept data secure and followed proper procedures for uploading and transmitting information.
- Collected and documented data to support research and information-gathering activities.
- Stayed on top of daily workload with speed and efficiency.
- Reviewed and edited collected data to facilitate follow-up activities.
- Leveraged tools and equipment to obtain required information.
- Used variety of mathematical techniques to interpret data.
- Recovered missing data and resolved statistical inconsistencies by communicating with source authors.
- Transferred written information into databases to maintain consistent, accurate client records and project details.
- Organized and filed data in appropriate locations for easy access to essential information.
- Obtained scanned records and uploaded into company databases.
- Researched and obtained further information for incomplete documents.
- Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
- Shared incomplete and deficient data sets with supervisors for resolution.
- Discussed project scope and objectives with supervisors to understand particular data needs and develop input guidelines maximizing database impact while excluding irrelevant data.
Education
High School Diploma -
Canon Mcmillian Sr High Sch
Canonsburg, PA06-1993
High School Diploma -
Western Area Vo-cational School
Canonsburg, PA06-1993
Skills
- Customer service
- Inventory management
- Staff training
- Operational efficiency
- Team collaboration
- Sales strategy
- Problem solving
- Budget management
- Data analysis
- Effective communication
- Time management
- Adaptability to change
- Relationship building
- Conflict resolution
Washington County Best of 2025
Recognized for outstanding Customer Service satisfaction
Timeline
Assistant General Manager
Midas Auto Repair
09.2024 - Current
Warehouse Operator
HBC Logistics
08.2021 - 06.2024
Auction Coordinator
Mac Bid
10.2020 - 09.2022
High School Diploma -
Canon Mcmillian Sr High Sch
High School Diploma -
Western Area Vo-cational School
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